LG Black Stainless Steel Series 2.0 cu.ft. Over-the-Range Microwave Oven with EasyClean®

Terrible Customer Service Avoid LG

Melinda 1456 5/29/2020

Everything was great until the cooling fan stopped working. And as you can assume the cooling fan is a very important component on a microwave. WIth high hopes as this is one of three appliances we bought together we called LG customer service. After long waits and being cut off several times we were setup with a repair guy. He came out replaced a part and order a few more. While waiting for the other parts the fan broke again. They replaced the fan again and after a week tops it broke again. So I have now had repair guys at the house 5 times and obviously there is an issue with the unit. Lets stop replacing the same part and replace the unit. After providing all of the requested information I am told I will have a decision by email in 10 days. A month goes by and no email. I call again. Apparently the claim wasnt fully submitted. I must wait another 10 days. So 10 days later I call again. The claim is still not accepted or rejected. It has been MONTHS and we do not have a functioning microwave and are getting the wool pulled over us with the customer service department. They state they cant do anything until the request is approved or rejected but they also cant follow up with anyone to get the request approved or rejected. This is THE WORST customer service experience I have ever had.
Originally posted on lg.com

No, I do not recommend this product

4yrs and failed

Sad Consumer 5/7/2020

Sorry LG but Im done ... no more. Beautiful appliance although I agree with other reviews regarding small window to view food cooking. This 4yr old microwave failed likely the magnetron since all low voltage items still work front panel fan light etc. I also have a matching Black Stainless 3 door fridge where the compressor failed within 3 years.
Originally posted on lg.com

No, I do not recommend this product

Great

Jay80 4/3/2020

I bought the microwave over the oven wasnt heated up. Had the manufacture warranty LG they came to the rescue thank you
Originally posted on lg.com

Yes, I recommend this product

love the look of the microwave

smr 22 4/2/2020

bought lg at sears store 3/14/2020 sure hope it holds up ok .have heard from others that the products are made in korea and they the units go
Originally posted on lg.com

Yes, I recommend this product

WORKS BUUUUT

Lost at sea 3/31/2020

The first time I used popcorn setting without the metal rack the product over cooked smelled like burning to me . The second time I removed popcorn with thirty seconds remaining on the cook time much better results . I tried baked potato setting on small-to-medium potato and it came out shriveled but cooked . not sure I like my potato like that . reheated a casserole dish using auto cook # 3 setting and once again was not happy with results . The sensor seems to overcook everything . For reheating beverages it is great as long as I select the preferred times. Still trying to adapt to new technology and maybe with time I can master this microwave. Keep reading about the plastic handle and set buttons and most comments are bad . so am waiting for inevitable to happen . Maybe I paid too much for the quality of this item. Time will tell .
Originally posted on lg.com

No, I do not recommend this product

Wouldnt Know

Fisherman94670 3/30/2020

When it got installed it did not work. Home Depot made me go back to LG. LG scheduled a repair ticket and part was mailed. However tech was alone and had to pull microwave. So he said they would reschedule. Waiting???????
Originally posted on lg.com

No, I do not recommend this product

User friendly

Ajsanz1 3/19/2020

We got our new microwave just over a month ago So happy with our choice
Originally posted on lg.com

Yes, I recommend this product

Easy to use

Flatlin 3/19/2020

I am so happy I bought this microwave. I love it and cant wait to use it over and over again.
Originally posted on lg.com

Yes, I recommend this product

LOVE this range.

Kristi54 3/19/2020

Love the stove top. Easy to clean. Easy to adjust burner to exacting heat AND size of pan in use. Warmer burner great for keeping pancakes warm. Lost one star because Storage drawer seems flimsy
Originally posted on lg.com

Yes, I recommend this product

Love the Sensor Cooking feature

unstopable176 3/5/2020

Great microwave. The sensor cooking is an amazing feature Always get evenly heated food. Beautiful microwave on the outside as well.
Originally posted on lg.com

Yes, I recommend this product

Nice size

Nana111 3/2/2020

I have only had this appliance for a week but I am pretty happy with it. I like the finish the easy clean aspect and the value.
Originally posted on lg.com

Yes, I recommend this product

Very Pleased

filsells 2/28/2020

Looks great in our kitchen and works well. More power than the same wattage one that it replaced. We like the little cheat sheet label when thr door is opened to see our settings.
Originally posted on lg.com

Yes, I recommend this product

Sleek Design

Lmae3 2/26/2020

I bought this to match the gas range we just purchased. Only wish the inside matched the inside of the range
Originally posted on lg.com

Yes, I recommend this product

Wonderful features

Lyndadove 2/24/2020

I bought my LG a couple of months ago and it is the best. I love the fact that I can knock on the door and see what I need and what I want.
Originally posted on lg.com

Yes, I recommend this product

Great with wonderful features

Stormee 2/22/2020

Ive only had less than a week and so far I love it.
Originally posted on lg.com

Yes, I recommend this product

Great features

Kathy 1962 2/19/2020

I purchased the LG stove a few weeks ago and am happy to say the sleek black stainless steel design looks great in our kitchen.
Originally posted on lg.com

Yes, I recommend this product

Great features

baseball mom 3 2/18/2020

I bought this back in September Labor Day Sale as we were remodeling our kitchen. It didnt get installed until 3 weeks ago but I am very pleased with this product.
Originally posted on lg.com

Yes, I recommend this product

Works well and is nice looking

Esjer 2/13/2020

I really like the microwave - it does everything a microwave should do and more. It has a 4 speed fan that I use often when cooking on the stove. Although I have not had to change the light on the bottom of the unit the installer showed me how and it is so much easier than my last microwave. This microwave also has lots of easy use buttons for foods that are put in the microwave often. Of note - the microwave is very powerful so make sure to use the right wattage for what you are cooking. My only complaint is the small window. I am short so I cant see inside the oven when something is cooking. I have to get my small step stool...but that is a minor inconvenience. The unit is nice looking and it really is resistant to fingerprints yay.
Originally posted on lg.com

Yes, I recommend this product

Great Microwave Oven

Smstew4 2/11/2020

Out old microwave oven was over 20 years old and still worked great. The door handle broke and couldnt get a replacement.Purchased this oven a couple of days after Christmas and we had it installed shortly after. A little bigger than the old oven and the easy clean is great.
Originally posted on lg.com

Yes, I recommend this product

Quiet fan

Emach 2/3/2020

Have had this microwave for about 3.5 months now. I use the recommended settings listed on inside of microwave and find that it cooks items nicely. It has a very quiet fan with four different speed settings. The highest fan setting is still much quieter than my old microwave set at its lowest speed. The only reason that I am not giving it a five star rating is being a person of short stature I cant see into the microwave. The window viewing area is rather small.
Originally posted on lg.com

Yes, I recommend this product

easy to install

KitchenUser 2/2/2020

great addition to the other LG products cooks faster than my older microwave only one drawback the light could be brighter both in the unit and under the unit.
Originally posted on lg.com

Yes, I recommend this product

Rite2aid 2/1/2020

This was a replacement been in need of new one. And we live Stewarts in Elyria Ohio. There service is the best around. And so was our salesman
Originally posted on lg.com

Yes, I recommend this product

Pretty Trashy

wjwaddle 1/25/2020

From the original set up this microwave roared moaned and groaned like a tornado and train combined. But it did heat. Noise was reported and ignored. Then it quit heating. A repairman was called. Took a week to get him out here. He fixed the problem. About ten minutes after he left I decided to have a cup of coffee. Imagine my surprise when the time was up and the water was still cold I immediately called the service center. They told me they would have the repairman call me. That was five days ago. So I bought this thing on December 5th. It is January 25th. Ive had no practical use of this machine.
Originally posted on lg.com

No, I do not recommend this product

So far so good

1257 1/23/2020

Weve only had it a couple of weeks but we like it.
Originally posted on lg.com

Yes, I recommend this product

Microwave

rachdonkap 1/22/2020

It isnt just push buttom a number. You have to push the whole number in and press start. Our old microwave was more instant. We put a pint of icecream in for 10 seconds to soften and it caught on fire Never happened in our old microwave.
Originally posted on lg.com

No, I do not recommend this product

Nice Microwave

RLam 1/20/2020

The microwave is nice. It has the metal rack which I have no idea what to do with and the turntable sits below the window. This makes it hard to know if you are over cooking something.
Originally posted on lg.com

Yes, I recommend this product

used then purchased

27bob 1/19/2020

Had the opportunity to use a LG microwave when on a visit to Park City UT. in a studio rental. Liked the operation of the unit. When I returned home I decided to purchase an LG and get ride of the samsung that went defective within the week of the warranty expiring. So far so good..... Seems to be a much better quality unit than samsung for the same money.....Time will tell.
Originally posted on lg.com

Yes, I recommend this product

Quiet

Mike097 1/14/2020

Easy to install and when running it is quiet. Happy with my purchase.
Originally posted on lg.com

Yes, I recommend this product

Perfect Controls

Koz123 1/10/2020

I purchased the microwave oven about a month ago and was surprised at the large number of features the unit has. Im impressed with the controls that take the guess work out of warming and cooking foods.
Originally posted on lg.com

Yes, I recommend this product

Lots of features to be explored

WTFMFER 1/9/2020

This one is a warranty replacement. The first unit lasted on about 60 days and poof nothing working. Hoping this one is here to stay. Would be good for them to offer a bump out kit. We had to make our own.
Originally posted on lg.com

Yes, I recommend this product

Great microwave

steve1949 1/6/2020

We are extremely happy with this microwave. It is the best one we have ever had. We are so glad we went with LG. The features are incredible.
Originally posted on lg.com

Yes, I recommend this product

Best microwave we have bought

cmbt vet 1/5/2020

Bought this microwave and installed. Installation was very easy and the microwave works awesome. Highly recommend this
Originally posted on lg.com

Yes, I recommend this product

over the range microwave

hollow 654 1/2/2020

I purchase the microwave and not one year up just about 3 months past and it stoped working and I had to go to the store and they gave me a new one because it was not as they say fixable. I just hope my new one last some time.A long time lasting.
Originally posted on lg.com

No, I do not recommend this product

Many smart features

smothesa 12/25/2019

I purchased this microwave the first of December and have used it multiple times both for cooking and for warming. I love that it is very quiet while running and actually cooks faster than the one I had. Love it.
Originally posted on lg.com

Yes, I recommend this product

Cery efficient and good looking microwave

Edith02 12/23/2019

Im happy with my new microwave it is very efficient and my hole kitchen looks a lot better with it.
Originally posted on lg.com

Yes, I recommend this product

Black Stainless Finish sharp looking but Peeling

MiJT 12/15/2019

I purchased the black stainless finish on our microwave. Functions are great and the black stainless is very sharp looking. When it started to peel off I was very disappointed. I had the same issue with the refrigerator I purchased at the same time. Very poor customer service from LG
Originally posted on lg.com

No, I do not recommend this product

Amazing

Millers241 12/15/2019

We just purchased the LG range and Microwave a couple weeks ago. I absolutely love it. Not only is it pretty inside and out it has a lot of fantastic features on it my previous range did not have . Very happy with my purchase.
Originally posted on lg.com

Yes, I recommend this product

Great value

ajalbiej 12/13/2019

Got it at black friday pricing and it is wonderful
Originally posted on lg.com

Yes, I recommend this product

Great appearance

WOJO 48 12/11/2019

Buying a new microwave wasnt on our agenda. Searching for the right one was a pain .Deciding on another LG APPLIANCE made it a bit easier Cost was in line and appearance was a match. It is a great purchase and works fine
Originally posted on lg.com

Yes, I recommend this product

LG over the range microwave.

Unhappy 22 12/5/2019

On November 19/2019 I purchased a LG over the range microwave and I only used it twice to cook popcorn and it December 5/ 2019 and the microwave will not work will not heat any food.I just make a peep sound with the numbers counting down. Nothing cooking.It cold as ice.I read the reviews before purchasing this brand buy know I wish I didnt. Those review know I know no true.know I have to get it fixed .I hope so bad its fixable I like the style of it. Im sad.
Originally posted on lg.com

No, I do not recommend this product

Works great

mdreview 12/1/2019

Bought this along with stove/oven dishwasher and refrigerator over 8 months ago. Microwave works good. No complaints.
Originally posted on lg.com

Yes, I recommend this product

Huge microwave

Schmedy 11/26/2019

I have had this a few weeks now went in easy with the template replacing an aging one. I was shocked putting this in that is was physically the same outer size and my old one but inside the cooking area was 20-30 larger. As if that was not enough it is almost silent running and when the fan is on it pushes a lot of air very quietly too. The finish inside and out is fantasticeasy to clean and has a lot of quick functions. I would buy this over again it fits in well with my other LG products I have in my household.
Originally posted on lg.com

Yes, I recommend this product

Nice

843Mimi 11/23/2019

I like the microwave but it has some issues. Door makes a horrible noise you open it. Also there is a noise when the microwave is running. Sounds like the turn table is having a hard time turning. Will be calling for service
Originally posted on lg.com

No, I do not recommend this product

Easy

1Happy shopper 11/8/2019

Easy to operate with great additional features. have to sit down with manual a read about all the things this unit will do us. I wish that there was a factory bump out kit available for these. I built my own and it does the job but was time consuming to build one right.
Originally posted on lg.com

Yes, I recommend this product

Very nice no issues except...

Bballtim 11/6/2019

The instructions called for 1/4 bolts to mount. They were 10mm. Bolt come with it but mine were missing. 2 trips to hardware store to mount it. Happy with how it works
Originally posted on lg.com

Yes, I recommend this product

So far......so good

Mogie 11/1/2019

About 3 years ago we have the kitchen updated with all new appliances. The over the stove microwave oven died in just that three year period so we replaced it with the LG because of LGs reputation. I like the features and the layout of the operations panel. I expect a longer life from this one.
Originally posted on lg.com

Yes, I recommend this product

This Microwave sucks

Dedeh 10/31/2019

I bought this thing 4 months ago and it overheats and shuts off. It overheated yesterday evening and today it wont heat up anything. I have never had a microwave that just stop working. I also think the glass tray is too large - it sticks out past the bottom of the microwave. I purchased all LG appliances for my kitchen and the microwave was not the one i was worried about not working. This has me very concerned about the quality of your products. There is no way that i should be having repairs done to 4 month old microwave - should be replaced immediately with a new one
Originally posted on lg.com

No, I do not recommend this product

Great product

MRBalsom 10/29/2019

The LG products are by far the best quality out there and affordable. The ONLY draw back is the black stainless refrigerator and microwave do not match in color. So much quieter than my old microwave.
Originally posted on lg.com

Yes, I recommend this product

MichaelMac123456 10/28/2019

Everything you would want or need in a microwave and it looks good too
Originally posted on lg.com

No, I do not recommend this product

Only lasted 10mons

Microwaveowner 10/27/2019

Start with the good. Easy to use . Easy install. Looks great. The bad it only lasted 10mons . The manufacturers warranty was easy to get in contact with. They scheduled for it to be fixed. We will be going on 3 weeks waiting on parts or whatever the hold up is now.
Originally posted on lg.com

No, I do not recommend this product