Worst ice maker ever
Chris
3/24/2021
this refrigerator makes on tiny ice tray at a time, like an old fashioned ice tray. then that one tray, dumps upside down and that's all you get. if one tray is enough for your family, that might be okay for you, but its a joke in my house. very strange and disappointing!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Nightmare with plastic covering on refrigerator
MarB
3/24/2021
the refrigerator look and operation is fine. however, it has been impossible to remove all of the plastic. I worked on it for hours; the worst part is that the plastic wrap is manufactured by Samsung to be under the seals and into the actual metal seams. a month later, i still haven't been able to remove all the plastic remnants, despite painstaking work with tweezers. for this reason i can't recommend purchasing this refrigerator.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
NOT all around cooling
Lindsay
2/23/2021
i've had this refrigerator for less than a year and am on my 2nd service call for the same issue- the refrigerator is freezing my food with the temperature set to 37 deg f. the 1st time, the technician could not locate a problem with the diagnostic tools, so he just replaced the computer. he also suggested i get a surge protector for the fridge in case a power surge may have caused the issue. i did. it worked for a couple of months, and now the same thing is happening again. after reading reviews, this is an ongoing issue for multiple customers and samsung is not fixing the issue. i called the customer service line and found that the warranty is a repair warranty only.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Durability
Cragar
2/22/2021
replaced ge 25 cu ft. that had a failed embraco compressor after 18 months. this unit is 2 cu ft larger with same dimensions. much quieter. the ge was $2300, the samsung was $1400. sold on 10 yr comp warranty. back panel is metal instead of cardboard as with some less expensive units. roomy inside with deep door bins. fit through the front door well since there were no handles.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great value and design
KennyD
2/7/2021
this refrigerator is a great value and functions freat for my family. it is large on the inside and normal size on the outside. lots of stirage.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
We made the correct decision.
Leonard
1/25/2021
we bought this side by side by samsung to replace a defective lg french model that was only 12.5 years old. the compressor failed completely. the new samsung exceeds our expectations. we bought it for almost $1000 less than we paid for the lg 12.5 years ago. it has more room, is quieter, and works a lot better. time will tell, but right now, this one is a winner.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Disappointed with durability
Matt
1/23/2021
fridge is marketed "stainless steel" but that must be the color, not material of the doors which have some ultra-soft coating that scratches/dents super easy. our kids have toys with plastic on outside & a magnet inside. simply placing these on fridge was enough to leave scratches all over with no way to remove. how does plastic scratch steel? and my wife barely bumped fridge while setting a plate on top and it immediately left a permanent dent super visible due to the shiny surface. fridge isn't made to withstand normal life use. also they shrinkwrapped plastic around all the parts before assembling them - we spent hours trying to peel off tiny bits of plastic wrap from every crevice. within weeks the ice maker failed which techs had to come out and fix. very disappointed with this.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
100% GARBAGE (NO ZERO STAR RATING AVAILABLE)
BILL
1/20/2021
samsung has been unresponsive and refuses to provide help or a refund. the "10-year warranty" isn't worth the ink or sticker it's printed on. no help from samsung will ever come, since they already have our money. terrible product, even worse service! if you decide to roll the dice, just know that no one from samsung cares about you or your warranty! it's all a lie.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
OK Refrigerator but Not Great
TracieT
1/9/2021
1stt, the ice maker has no drip tray. the water spout drips . 2nd, the ice maker does not have a light. when i get a drink in the night, i can't see the ice maker. i have to turn on the kitchen light to see. it wakes me up completely and when i return to bed, i can't go back to sleep. also, the ice maker takes 6 hours to make ice. i have to keep trays in the freezer which defeats the purpose of having an ice maker. the water spout is too far out and water runs down the side of the glass when dispensing. 3rd, the shelves are not movable. there is not enough space between shelves for a gallon of milk. the shelves cannot hold tall containers. i know the door has gallon shelves, but my past experience shows that, overloading the door with weight causes the hinge to fail.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Ice maker is terrible
Vegas needs ice
12/27/2020
had to purchase in an emergancy, and one of the only units lowes had in stock. great features and a lot of storage, handleless front is very nice. but.... the ice maker is horrible takes forever to make 8 cubes and those are small, ice container is small as well.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Ice Maker is terrible
Cindi
10/23/2020
the refrigerator is pretty and a good size, but the ice maker doesn't make enough ice for 2 people in one day. that is a deal breaker i wish i could return this model. i have to go out buy bagged ice even though i have a new appliance. the shelves are not adjustable. the blue light is dim, you cannot see vey well. there is not enough light in the freezer to see what is in there. the door is sharp so you have to watch you feet from getting scraped. and finally there is no cheese drawer.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
I love my new fridge
Yira
10/18/2020
i love that it's so spacious, cooling and freezing is awesome, no fingerprints from my messy kids
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Pretty, but a great disappointment
DAVEB
9/8/2020
The good:
Clean design, large capacity.
The Bad:
The temperature in the refrigerator side varies widely from shelf to shelf. I have the fridge set to maintain 37degrees ( as suggested in the manual ). The crisper drawers are consistently near that setpoint. Wonderful.The lowest open shelf ranges from 31 to 38 degrees. We've often had food freeze solid on this shelf. And while the lowest shelf freezes, the top shelf will be 9 - 15 degrees warmer! Yes, freezing on one shelf while 45 degrees three shelves higher.
I am measuring temperatures with two calibrated recording thermometers.
We have had service people to our home twice. The first measured temperature at just one place (a middle shelf), found it to be 3 degrees above set point there and said that there is nothing wrong, this is within Samsung tolerances. The second tech saw the temperature variation within the fridge. He spoke with a Samsung tech by phone, then suggested we move delicate foods to the upper shelves where they wouldn't freeze, because the problem is part of the design and can't be fixed!
Obvious to me is there is insufficient circulation within the fridge to keep temps even. The unit is definitely not overfilled to stop air movement.
If you want a fridge that does a good job of properly maintaining your food, I'd suggest avoiding this model. Personally, I'll avoid Samsung!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Awesome features!!
Pooh
8/29/2020
Bought about a month ago. Has exceeded expectations.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
New Box New View
Moe 2
8/29/2020
Well the reasons to purchase this fridge says it all. The size immediately scores high, the simple unadjustable shelving at first was a drawback but once you start loading it up that all goes away. The clean simple lines with it's minimalist design stands up well. Drawbacks ? Icemaker too small and slow (this crew needs to get into a conference room and fix it !). The doors are a little too low for toe clearance. Time will need to pass for real results, appliances need to melt into the house quietly and reliably before real judgment can be made.
The price was fine but covid-19 placed stress on delivery time.
The great size of the fridge required I "I" remove the doors and install it myself. The delivery crew didn't want to damage it but they think the customer can do the job better than they can, that shouldn't ever happen. So far great product.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Performance
Freddy
8/28/2020
Samsung its the best in Appliances feel very confident and secure
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love our new fridge
TKTC
8/28/2020
The location where we have to put our refrigerator is difficult to have a side-by-side with handles on it. I love the fact that this is a handleless door, and it is very spacious inside. There isn't wasted space, with all sorts of drawers and compartments. I can easily see everything inside my refrigerator without having to search through drawers.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Room Side-by-Side
NannyBNanny
8/28/2020
I bought this side-by-side in late March (delivered 4/4/20). Love the roominess. Wish ice maker was larger (we love ice). Ice maker quit working in early August. Next to impossible to get service (took almost 30 days for it to finally be repaired). Customer service was poor. While I love the fridge, I wouldn't purchase another Samsung because of the difficulty in obtaining service.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Sleek!
DG23
8/27/2020
Looks so classy in my new condo. The no handle front looks better in person. Love it!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great interior room in fridge and freezer
Rock
8/27/2020
I've had it about a month now and I love it,love the features and size.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Big Fridge! Affordable price
Phenom
8/27/2020
I have had this fridge for over 3 months now and I love how big the fridge is on the inside. The cooling settings automatically set themselves so all I did was hook water to it and plug it in. The fridge is a little bigger than I originally thought so make sure it will fit when ordering. Otherwise the fridge is awesome. Love the stainless steel!
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Capacity and performance
Azad
8/27/2020
we love this refrigerator, big capacity, great performance.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Fridge
Cjr1250
8/27/2020
Just brought it a couple of months ago. It is great. Cooled in 8 hours instead of 24. The ice chucks are kind of big but still great
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Everything needed and no gimmics
jg2020
8/27/2020
This is a great refrigerator! The multi levels of cooling ability help to keep my items fresh. One issue is that the vegetable or meat drawers don't have an adjustment. Sometimes I find my vegetables frozen.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
High value for price
Toto_in_emerald_city
8/27/2020
We replaced a 10 yr old Electrolux French door with this model Samsung. We find it easier to organize food in the freezer over the bottom drawer we had before. This unit is sleek and modern with no handles which makes it appear a higher end unit. Plenty of space for all our usual inventory of food. Only disappointments are no deli drawer (Which we knew before purchasing) and no dispenser light which is listed as a feature but does not in fact have. Ice maker is great but having a hard time keeping up with us in the summer season (we use a lot of ice).
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Smooth running refrigerator
Oscar
8/27/2020
Purchased 2 weeks ago from Home Depot as a cash and carry. Great deal for a great refrigerator. I wish ice production was faster
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great refrigerator
Pama
8/27/2020
I bought this refrigerator in June this year and it work great
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Not so good. Remember latest doesn't mean the Best
Satish Texas
8/24/2020
Not so good. Remember latest does not mean the Best.....
While I like Samsung as a brand, I think buying this refrigerator was not the best decision. I liked the slick exterior design and simple shelf arrangement.
But Samsung disregarded several basic features. So many people have mentioned the poor lighting. It is definitely an issue…it is definitely an issue. If the refrigerator is empty (90 to 100%), then you won't notice the poor lighting. But once shelves are filled 40 to 50%, you won't see the stuff on the shelf. Poor lighting design and cost cutting measure by Samsung. I am thinking to buy a separate LED light and install it myself. How and When? I don't know. It is on my list.
2nd annoying thing is dripping water from outlet. This is definitely a flaw in this refrigerator. After you take out the water, there is at least one or two drops of water in the tray. I keep a paper towel in the tray every day to soak the water.
3rd annoying thing- Ice outlet is just too big. It gives you ice everywhere (including on the kitchen floor) except the cup. It just throws ice cubes or pieces everywhere. Every time you have to clean up the floor when you take ice out.
My expectations are basic. Aren't they? Am I asking too much?
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Can not get this product delivered
Mim0203
8/19/2020
samsung uses a third party delivery company called xpo, who uses local contractor which uses local independent delivery drivers
the process is an absolutely horrible mess with no single point of contact from samsung.
every call with samsung they want me to solve problems with xpo. who wants me to call back samsung.
this may be a great products but do not order it on samsung. com. i placed an order on may 19 and as of aug 19th still have not recived my refrigrator
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Not so good. Won't recommend it to others
Satish
8/15/2020
while i like samsung as a brand, i think buying this refrigerator model was not the best decision. i liked the slick exterior design and shelf arrangement. but samsung disregarded several basic features. so many people have mentioned poor lighting. it is definitely an issue. if the refrigerator is empty (90%), then you won't notice poor lighting.but once shelves are filled 40%, you won't see the stuff on the shelf. poor lighting design and cost cutting measure by samsung. i am thinking to buy a separate led light and install it myself. how and when? i don't know. it is on my list.2nd annoying thing is dripping water from outlet. after you take out water, there is at least one or two drops of water drop in the tray. see picture for remaining comments.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great refrigerator
Jwatt
8/7/2020
I bought this two months ago and it works well. Lots of space and I am able to find things easily.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
stunning appliance
Kamillya
8/7/2020
Easy to install, we had to take off doors to get fridge inside, it was very easy and efficient. Great quality of material made, even sides.
No noise at all.
Love the water and ice dispenser
And above all good price
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Plenty of room
Rpmavsfan
8/6/2020
This fridge is awesome. Plenty of room to store food. The LED light is nice.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Nice Design
remah
8/5/2020
I bought this refrigerator because I have always liked our Samsung refrigerators in the past. Specially for this one, I liked the quality of the materials inside as well as the fact that it had no handles sticking out that I had to clean around. I liked the smooth clean look. However, the ice maker in this is incredibly slow to make ice and never fills the bin completely up. So when I need more than just ice for the glass, I have ice trays. This is the feature that kept it from getting 5 stars.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Functions and big spaces
MayBe
8/4/2020
I got this fridge for a week now and im more than satisfied. Big enough, the features are awesome. Quiet and i like the handle less design This was a best buy.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Quit after 2 weeks
RisaRoo
8/4/2020
Bought this fridge for my new house. It quit cooling and freezing. Samsung has changed my appt 3 times. 2 more weeks without fridge. 1month until repair.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Spacious!
Bryan E
8/4/2020
Bought this refrigerator a few months ago, so far is no doubt the best refrigerator I have ever owned, so much space and value!
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Ergonomically correct
Cool33
8/4/2020
Ample room and flexibility to change shelves. Cooled down so quick when installed.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
So much space!
Penny20
8/4/2020
I never had a Sumsung refrigerator but I really enjoy this model bc of its modernish look w a lot of space to put your groceries. Its like having 1.5x your average fridgerator space.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Very spaces
LaLa
8/4/2020
Replace my old lg ref. The price is good for every body pocket, and very space
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Perfect second fridge
Suzzy
8/3/2020
The fridge is spacious and well lit. I love the crushed ice feature. Took 1 star off because the ice dispenser is cracked upon delivery but Samsung REFUSED to fix/replace the part ("it's only cosmetic").
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great frig and freezer
Ronnie
8/3/2020
Purchased couple months ago. Very nice and spacious
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Solid overall no complaints
Basketballrene
8/3/2020
Love how spacious everything is. Light placements are perfect. Ice cubes produces when i need it and 90 percent of the time its ready to be used.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Everything we hoped for
greatwolf
8/3/2020
we brought this a month ago and its works as expected, happy with our purchase
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great Space
Carlos M
8/3/2020
Bought this 2 months ago and it has tons of space. Replaced a 3 door fridge and glad I did
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Beautiful fridge
jweiss
8/3/2020
I've had this fridge for a month now and love it everything works perfect and I love the digital temperature inside the fridge thanks for a well built fridge!!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Plenty of room in this fridge!
mssusieq3132
8/3/2020
I bought this about a month ago to replace a 20+ years Whirlpool, nothing wrong with it, worked like a champ but I wanted a water and ice dispenser. So far this fridge is living up to the Samsung name, keeps food cold like it is supposed to do and I now have my built in water and ice dispenser :-) A+++
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Spacious and sleek
NoraB
8/3/2020
We purchased it from Lowe's. Only disappoint is the Ice Maker is slow. Other than that we love it.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great product
Baby sam
8/3/2020
Excellent in a small kitchen ! Had my water line moved for refrigerator
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Largest, beautiful and modern Refrigerator.
HelioRuiz
8/3/2020
HelioRuiz. Excellent price for a large refrigerator, the interior is clean with an easy view of the product inside. A water filter is included and has a digital display with a showing of the temperature of the freezer and refrigerator. I recommend It 100%.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
