Issues with ice maker/water dispenser
Ferggie
3/1/2021
owned the appliance for 13 months now. ice maker/water dispenser has had several issues. one repair.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Easily scratched surface
Holly W
2/25/2021
we waited 4 months to receive our new refrigerator due to supply issues. please be warned that the stainless steel anti-fingerprint surface scratches very easily. when we put the door handles on, the ends are very rough/sharp and scratched our door. very disappointed in the fragileness of the surface paint. we are happy with the frig so far otherwise just bummed about the surface scratches.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Do not buy!
Dmoff
1/8/2021
don't waste your money unless you want to replace in 2 years. little over 2 years icemaker quit working. although we purchased the extended warrantee from best buy, they consider the ice maker an "accessory" and do not cover replacement. unbelievable considering it is not an add on to this fridge. we are told parts are no longer available to fix, so samsung continues to sell a faulty product with no way to fix it. if you have no problem spending $2,700+ and picking up a bag of ice every other day, this fridge is for you. will never buy another samsung product or recommend one.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
A few short comings.
Gregk917
12/29/2020
i should have been more complete in my shopping.
disappointed in that the water dispenser is slow plus does not measure the ounces, the crushed ice spits out and on floor, shelves didn't work need to work on that probably take one out to get some more heighth and lose a shelf.
it will be ok but disappointed in myself for assuming an expensive frig contained 10 year old technology.
would not buy again.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Defective ice maker!!
Leslie
12/27/2020
the ice maker on this refrigerator is defective. it melts abd refreezes amd locks up! it started doing this after 6 months of purchase. after multiple times of defrosting and resetting it finally stopped working. we had service repair come out when it was still under warranty and it kept doing it and he said the next time they have to come out it would be $300! absolutely unacceptable for a nearly $3000 refrigerator! i am really sad because i love everything else about the refrigerator. however having a faulty icemaker ruins everything :(
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
True to its name
Tesa662
11/24/2020
I bought this a few months ago and have not regretted it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love it!
jervintx
11/13/2020
I was a little concerned it would be too big, but it's absolutely great
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Best Refrigerator, especially the cooling Area.
Besslytiju
11/11/2020
I brought this in July, its good, large space for Freezer, and Cooling space separately
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
icemaker litteraly melted
unhappy customer
11/3/2020
the fridge is dandy and all but the icemaker freezes over and the method to thaw as instructed by a samsung certified service technician damaged the unit.
samsung refuses to do anything about it.
waiting on another tech to come out for a second opinion.
their customer service reps are polite and helpful but the company is kind of hot garbage.
they've known about this issue with the ice maker for years, they've done nothing about it and honestly this will be the last product i purchase from samsung.
be aware this is not specific to this refrigerator model, this will happen with any samsung refrigerator with a the ice maker in the main body of the refrigerator.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great refrigerator
Jswirl28
10/26/2020
I bought roughly about 6 months ago and have had no issues
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love it
Lady T
10/18/2020
Sooo excited I brought this frig. It's all I ever wanted. I especially love that I can control it by my phone and that it lets me know when someone in my home is standing with the door open. It is the best.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Overall it's a great fridge
Artlive
10/17/2020
I have a big family and need a big fridge. I got very good deal on Samsung fridge, and it is amazing. I had some issue with ice maker but warranty covered it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Spacious and great features
DomsDad8
10/14/2020
This is the best appliance I own.... I highly recommend this.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Ice Maker is flowing again
ReneeRock
9/17/2020
Technician showed on time and did an awesome job getting ice maker fixed and answering questions.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
28.5 cu refrigerator
Kawgirlz
9/11/2020
Bought in January. Ice maker can not be repaired. No service available.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
big
Walt
9/7/2020
available , delivered on time,
good design nice color
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Not happy
Unhappy
8/28/2020
Uneven doors that local dealer service could not straighten, supposed to be contacted by Samsung but have not heard from them; a liquid was spilled on the shelf above the drawers and I can't remove that long expanse of glass to clean it and it looks horrible. Can't find anything in the manual or online on cleaning that area.
Originally posted on Samsung.com
No, I do not recommend this product
Beautiful appliance
JennyG
8/27/2020
I modeled my kitchen against this one piece. I love the black stainless steel and got the matching stove and microwave.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Ice capacity
Em Me Jones
8/27/2020
We bought our SamSung refrigerator about 3 months ago. I like the 2nd drawer...perfect to store drinks. I also like that it makes and stores more ice than our previous SamSung; we never run out.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
great refrigerator
fridge lover
8/27/2020
bought this 2019 and I love it...nothing I would change or wish It had..great fridge
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Looks great!
Fern
8/27/2020
I replaced my old Samsung fridge. This one has extra door drawer that's nice for deli
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Super cool!
242wallabyway
8/27/2020
I bought this fridge as a replacement for our 10 year old fridge and sooo far so goooood! It keeps every thing cool and the second compartment comes very handy. enough space for all our ice creams, meats, and waffles! Hopefully this fridge will last me longer than my old fridge!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love the flex zone
Big Daddy B
8/27/2020
We've had our fridge for 3 months now and do not regret or purchase what so ever. Love the room and the flex zone it's great. We put warm cans in and hit the blast chiller and within an hour it feels as though we put them in the freezer to get cold. Best fridge we've ever owned hands down.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
We love our new refrigerator
Jerwayne
8/27/2020
Plenty of space and great features! We have more space for cold cuts and cheese.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Broke after 8 months
Ashley
8/27/2020
We bought this fridge with the entire matching set on 12-18-19. The ice maker has already broke and it's only been 8 months. Thankfully it's under warranty but they have been to
My house twice to fix it and still haven't been able to!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great Refrigerator!
Sam Sung
8/27/2020
I purchased this refrigerator a month ago. It's great! The overall design is smart and efficient. I chose the black stainless steel model and It blends in well with my existing appliances. I'm very pleased.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Beautiful AND Well-Designed!!
Upstater
8/24/2020
My sister recommended this refrigerator, and I am SO GLAD she did! Not only is the middle drawer very helpful to retrieve items (like bottled drinks and sandwich meat), but the appliance is genuinely beautiful and fingerprint-resistant!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Ice maker sucks
Mahen
8/24/2020
purchased this last year from best buy. look wise, no other fridge can beat this. the black stainless steel color looks gorgeous. the flex drawer in between is very comfortable for storage and very easily accessible.
one of the main thing one would look for in a refrigerator is the ice maker and i am sorry to say that the ice maker sucks. compared with ge, lg and frigidaire icemaker and i was pretty impressed by the way ice was dispensed from them. in samsung the ice dispensing process is not seamless and you would never be able to get ice without ice or water dropping out.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Very convenient!
enovin
8/23/2020
Refrigerator design presents variety of options for food storage. Drawer is especially valuable. Innovative separators allow many ways to divide your goods. Freezer on the bottom is the right position technically and convenient to use. The size of the freezer is ample. Water/ice dispenser with lighted area and lighted control buttons are very helpful. Though I had an issue, when refrigerator was just installed, with water dripping from the dispenser. But I was able to restore hermetic fit of the tubing with the help of instructions in the manual.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Refrigerator
Robnbett
8/21/2020
I've had this refrigerator for about three weeks now and absolutely love it. It replaced a slightly smaller side-by-side unit. What a difference! The shelves can be configured in numerous ways that allow you to store just about anything. It runs quietly also, which is a very nice improvement over the unit it replaced. This is just a very well designed refrigerator!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Beautiful looking fridge.
Alyssa grace
8/5/2020
Bought this fridge about 3 months ago and it stopped making ice. No it wasn't froze over. We had the technician out ofay and he explained that we were given old software for and new hardware (the fridge) this resulted in I having to upgrade the mother board . Nice not having ice for over two weeks until the technician could come though. The technician was great though and our fridge looks pretty. I hope nothing else happens.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great features, quick delivery.
Syncreation
8/4/2020
I bought this fridge at Memorial Day time (COV pandemic) because my old fridge died suddenly. Costco is my 1st choice but delivery after a month! Every shops around my home is a week or more. Samsung web site is really reasonable: 3 days delivery, and I got a nice fridge right after 3 order days.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Refrigerator is horrible!
Disappointed
8/3/2020
We bought it 10 months ago and it doesn't work and Samsung is refusing to make good on the warranty.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Touch dispenser does not work and Samsung refuse
Tom M
8/3/2020
I biught about 11 months ago and the touch display stopped working for water and ice. Put in many tickets but never resolved other than to get a different one
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Samsung Refrigerator
Fred
8/3/2020
My wife and I bought this refrigerator for it's appearance but it's functionality is outstanding and Samsung service is commendable.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
It is so big
Golfergirl
8/3/2020
I have had it for 8 months and live it so much I ordered a stove and microwave to match it
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great refrigerator
Hugo
8/3/2020
Buy this refrigerator two months ago and I'm super happy because it's the best purchase you made
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Nice Lines
VBCoach
8/3/2020
Bought it a couple of months ago and it seems like a good purchase. Initially there was some water leaking from the water/ice dispenser but it eventually stopped. So far so good!
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Best Fridge I've Ever Owned
Dbritt
8/3/2020
My whole family is enjoying our new Samsung French Door fridge with bottom freezer. We especially like the separate fresh vegetable drawer.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great size
Gerardo
8/3/2020
i bought this a month ago and i love the space, it has a great cooling element as well
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great refrigerator
Hugo
8/3/2020
Buy this refrigerator two months ago and I'm super happy because it's the best purchase you made
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Very nice fridge
Crazykme
7/30/2020
This was a replacement for my warranty on my previous Samsung fridge. I liked it is why I got another Samsung. I would have liked more adjustability with the shelf's. You can remove a shelf but not really adjust them like on my old one. Hooking up the smart app required tech support. My only other complaint is it drips water from dispenser so I now have a big water spot that won't clean off. I do like the ability to adjust temperature in drawer and fridge to different numbers. We put drinks in the drawer on a cooler temperature so they are super refreshing.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Nice looking but missing shelving flexibility
Drcrod
7/30/2020
I love the black stainless steel color. The freezer drawer is nicecand big.
The flex zone is really nice. You can probably fit 40 watter bottles in there
The lack of flexibility in arranging the fridge shelves is disappointing. Gallons of milk and other tall containers dont fit. You can possibly store two gallon milk in door but thats it.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Love it Love it Love it
Bert
7/16/2020
Nice the ice maker is slow but still better than the slim indoor designs that keep breaking.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Filter part number? Seriously?
BRIAN JOHNSON
7/4/2020
where is the water filter part number?
it is not listed anywhere on the product page or the user manual.
the part # should printed in the user manual & also on the product info inside the frig on the left, or even on the filter twist knob.
i searched filters & following the suggestions here looked at the specs. none of them listed this frig part numbers.
so samsung doesn't sell a compatible filter? something is wrong.
i love this frig though the ice maker isn't what i like. the cubes are cloudy & small. would love larger & clear ice cubes. my previous frig did this amazingly though it was built in 1996 so maybe no one makes a good ice maker anymore.
one of the specs you can't review before buying a frig is what the ice looks like, no store ever sets up the ice maker.
live an learn.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Love it!!!!
Savindra Raj
5/25/2020
love my new fridge,just bought from costco and like the double door wide room,the temp.controls and of course the flex zone for whatever u want to store.the french door freezer is so spacious to.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Wonderful.
justjudi
4/15/2020
I purchased this about six months ago. Love the color because it blends in the background with my cabinets (on that wall they are dark). I can say that all the features are great and the upper storage is so much better that the last two refrigerators I have purchased. Love, Love LOVE the middle drawer because I can put my 97 year old mom's stuff in there and she can find it easily (she is nearly blind). The Freezer is roomy and I guess its not a complaint really, but you really can't "see" the upper drawer, but despite IS very easy to pull open. (the upper doors are thick making it impossible to see where it is, but I think it is STILL a great feature.)
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great refrigerator!
Ghoag
4/13/2020
All kinds of room. Love the middle drawer. Only reason I didn't give 5 stars? Ice maker doesn't put out a ton of ice.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Perfect family refrigerator
JennyG
4/13/2020
We bought this appliance to replace our old one. Ordering online was fast and easy. Delivered within 2 days by professionals who took great care. They even hauled off the broken fridge. Love the features! Would buy this again
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great refrigerator
Moe rayyan
4/13/2020
I bought this refrigerator 8 months ago and it's working good
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
