Damaged Upon Arrival- Poor Quality Control
Amanda
10/3/2021
upon initial inspection, everything looked okay, but when we went to install, there was internal frame damage undetectable from the outside.
samsung has refused to help, saying it is not covered under warranty even though it came this way. we tried to have someone come inspect for safety since it is a gas range and does not sit level due to this defect. their inspection services said that from our photos, they know they won't be able to fix it so they will not come out.
this was our first home & we bought all samsung appliances. never again, now that we know how little samsung cares for the safety of their customers. it would have cost them little to send us a replacement range in comparison to the lifetime of appliances we otherwise would have bought from them.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
an expensive mistake
WJJB
9/24/2021
i had this gas range converted to liquid propane on installation. the front burners (15k btus and 17k btus) burn way too hot! simmering rice on a front burner, for example, burns all the liquid away before the rice can cook. sauteing requires constant stirring to avoid burning. the rear burners are lower powered, but they're small in size, so the heat, though low, is concentrated in one spot and scorches anyway. i called samsung to see about switching the positions of the two front burners, so i could have the 15k on the right front and the 17k on the left. after multiple assurances that this was possible, when it came to schedule the service, i was told it could not be done.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
an expensive mistake
WJJB
9/24/2021
i had this gas range converted to liquid propane on installation. the front burners (15k btus and 17k btus) burn way too hot! simmering rice on a front burner, for example, burns all the liquid away before the rice can cook. sauteing requires constant stirring to avoid burning. the rear burners are lower powered, but they're small in size, so the heat, though low, is concentrated in one spot and scorches anyway. i called samsung to see about switching the positions of the two front burners, so i could have the 15k on the right front and the 17k on the left. after multiple assurances that this was possible, when it came to schedule the service, i was told it could not be done.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Poor quality
Mehr
9/18/2021
I bought this range and I am very disappointed with the quality of the product. I'm not happy and I don't refer it to anyone else. I'm thinking about the new one other brands . Very poor customer service and support
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Poor quality
Mehr
9/18/2021
I bought this range and I am very disappointed with the quality of the product. I'm not happy and I don't refer it to anyone else. I'm thinking about the new one other brands . Very poor customer service and support
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Approach with caution
MissMyOldStove
3/11/2021
i ordered directly from samsung, and paid extra for installation. the installer did not install anti-tip device (he said that it was not included with the stove).
everything worked fine for 19 days, then the oven stopped working. burners and broiler work, but not the oven. samsung cannot get a repair person out for eight days.
even though it has only been in service for 19 days, the service appointment confirmation had this note: "please be advised, there may be a cost associated with this service."
so i paid for what i thought was a nice unit, and paid for installation, and now i have to pay for repairs???
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
High power burners
Grammapat
2/20/2021
i am really enjoying my new range. it has been 30 years since my last one. i love the various sizes of burners, as well as the center for the griddle. the oven cooks great, heats up quickly, and the convection is great.
i don't like cleaning the splatters, so hard to do. therefore i have started covering as much of the surface as possible.
the burners have so much heating power compared to my old stove. i have to get used to them.
i would never roast on convection again. i like a slow cooked roast.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Regretfull of my purchase
VetteMan8
2/19/2021
this is by far the worst range i've ever owned. within the first year the thermocouple for one of the oven burners stopped working. i live in a remote area and samsung would not send anybody to fix it so i ended up doing it myself. year 2, all 5 of the plastic knobs broke and the black stainless finish starting peeling off various parts of the oven. samsung customer service was not at all helpful, and told me i had to spend $113/knob on samsungparts.com as i was out of warranty. that would add up to the cost of the stove! bottom line is this is a very cheaply made and over priced product. what makes it worse is samsungs unwillingness to assist and admit their shortcomings and poor quality. do not buy!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Love it but orifice instructions
Josh
2/15/2021
love my new stove! only feedback: oven orifices instructions are weak. i struggled trying to figure out what i needed to do with the bake and broil orifices. otherwise, its perfect.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Need advice
Bruv
2/9/2021
samsung was my best company. but after i bought this range - samsung got worse. bought more in less than a year but broke down 2 times. i did not bay a guarantee because i thought it was the best company. when i called the company, they asked me for almost $ 200 to just look. but i bought it for $ 700 .......... now the oven doesn't work again and i don't know what to do ????? some advice ?
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
The BEST stove we ever had!
Mike
2/7/2021
this stove not only looks great but it provides us with a strong flame that heats out cook wear evenly and faster than any other stove we've owned. the oven provides two bake settings.
we found that having a small spray bottle of plain white vinegar for cleaning the surface works great. ( use after stove cools)
the price was a bit more than we expected but well worth it.
all-in-all this has been the best stove we ever had!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Caution! Hot!!
gbro63
2/1/2021
jan 2021 - be aware when the oven is on, very hot air blows out of a vent just under the top control panel. i measured the air coming out of the vent at over 275f; hot enough to burn a hand or fingers! samsung service center informed me that air from that vent could be as hot as the inside oven temperature and was "normal". it seems to me that the engineers at samsung should be able to figure out how to reuse this hot air rather than just blowing it out the front and causing potential danger to someone using the range!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Knobs are trash
JDubs
1/28/2021
i purchased this stove in 2018 and i actually generally like it. however, after having owned it for almost three years i have realized that i was delivered a damaged product. someone put electrical tape on the knob post (see photo) to make a broken knob work as intended. it's possible this was done by home depot, but either way, samsung clearly knows that their knobs are problematic and have not fixed the problem. replacement oem knobs are upwards of $40. fix your knobs, samsung.
it's lucky for you that i didn't realize this bamboozling before the warranty period expired.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
not worth it
LynD
1/20/2021
we bought our home 2 1/2 years ago and i was sooo excited that this brand new stove (never used) came with the house. now i gave 2 stars because i do love the oven it is great. but... everything else is not worth it. all of the knobs have broken (made inside of cheap plastic). the middle griddle burner and the smallest burner do not work at all. it is a major pain in the butt to clean. the inside of the burners are filled with gunk from cooking that i can not get out, ihave tried and tried to get it out but it just sticks in the corners and does not come out. do not buy this
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Inaccurate Oven Temperature
Jerry
1/8/2021
the stovetop burners are fine. but the oven leaves much to be desired. the biggest issue is the temperature. it is very inaccurate. i noticed that various dishes were taking longer than what was on the packaging and my prior oven. so, i purchased a high-quality oven thermometer. i discovered that the real over temperature was on average 35 degrees below what the built-in over thermometer stated. sometimes 50 degrees. when i adjusted for the difference, items cooked at times that were more reflective of their packaging instructions. note: this is using the bake mode, not convection. i am not sure if it is an isolated issue with my oven, but i highly doubt it. i do not use the convection aspects very often as i find my external convection oven to do a much better job.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Avoid this one.
rsng
1/6/2021
review the other available options. i wish i did. i've had this range for about 4 years.
one of the knobs broke within the first year. i switched it with the simmer burner knob.
it still falls off every couple weeks, but livable.
the grates started rusting after a year. it is very difficult to keep the range top clean. if you do not clean up messes right away, good luck. i am not sure why this is worse than any other range i've ever had.
the oven light flickers when you open the door.
i am currently replacing the ignitor for the oven. it stopped working, so the oven will not work.
the center large oval burner is a novelty and it is underpowered.
overall, shame on me. i now go to appliance specialty stores.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Oven Range
Jprk
1/4/2021
within 30 days of purchase, the glass on the oven door cracked in two, for no reason. dealing with samsung customer service is another level of hell. they cancelled my first service appointment, no-showed for the rescheduled one, and have an automatic hang-up feature on their phone line. i will never buy another samsung product.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
ITS A REASONABLY NICE STOVE FOR THE PRICE.
DIEDDEAD
12/23/2020
i have had issues with nobs from the begining and after months of tring to get replacement knobs via warranty , i now am out of year warranty. i cant seem to find the replacement knobs anywhere and would like to be able to use all my burners again. where can i buy the knobs or could i get a replacement knob or two thanks
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
The oven doesn't heat up!
Guadalupe
12/14/2020
the oven never reaches the temperature its supposed to and the top burners make an annoying noise. samsung technician wont come due to location and refund is less than stove value. have been struggling for months now with no oven and nothing has been done. do not reccomend and will not be purchasing from samsung again.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
I love it!
TMar
11/29/2020
Even cooking ... really awesome ... a great selection for our family!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Do Not Buy this Oven
Trixiemom
11/26/2020
this oven does not heat. it takes forever to bake anything. you will not want this range in your home. i am super disappointed and have worked with this range for 3 months and it is terrible. :(
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
DO NOT WASTE YOUR TIME AND MONEY!
Houstonian
11/18/2020
This is by far the worst experience I have ever had with any company! If you want to cut your life short, go ahead and ignore my review. I purchased this Gas Range after reading good reviews about it and ignoring the others, I've learned my lesson. The Range was delivered by Samsung in Aug. and this incident happened in Oct.: the inside window of the oven shattered in the middle of baking food. All the tiny pieces of glass went everywhere, including underneath the oven bottom piece (burners!!). Samsung is refusing to refund my money and/or exchange it with a new one. Now half way NOVEMBER! they are still refusing to exchange the unit! This is a health and fire hazard! if you're in a similar situation I encourage you to file a report regarding the careless actions from this company.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
great broiler and oven
jimmy joe
11/16/2020
very happy so far controls are great fit and Finish excellent just happy with stove all around
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Samsung Gas Range with convection oven
Queenie
11/16/2020
We prchased this on Oct. 27th 2020.and today is Nov. 16th. 2020, and we have not been able to use our oven, because it will not heat up. Thank God we purchased a 5yr. warranty contract from Lowes. We are now waiting for parts and the service man to fix it on Nov. 24th.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
nice upgrade
Antc13m
10/30/2020
Nice wide grill style top and the middle burner is a nice addition. The stainless steel is nice and cleans well. My wife likes it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Brand new
RerJ
10/26/2020
Kitchen being remodeled so haven't got it hooked up yet. Can't wait to use it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Gas Range
Drew
10/25/2020
I like the design of the range, although the oven may not get used much it warms up quickly and holds temperature well.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great!
Yawkf
10/22/2020
Purchased all new appliances. We love this range. The only con is the bottom drawer is flimsy and under the control panel on the top front it gets screaming hot. Be careful! Hoping it doesn't melt. Its where the oven is vented.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Beautiful and Outstanding Appliance
Magical Grammy
10/15/2020
I have had this appliance for a month. It is wonderful. Beautiful and bakes exceptionally well!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great product
MizrezSmith
10/11/2020
I bought this product August 20. This has been a great product for our daily cooking and baking. The stainless steel look just sets it off. It is easy to use. The convection oven bakes cakes and brownies perfectly.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Horrible
Shaunice
10/1/2020
i have had 3 issues with this oven. the buttons stick & the entire oven stops working. the ignitor went out. i had to pay half the price of the oven to have it fixed & it still doesnt work. im fed up with samsung. there's an issue with all of my products from them. i also have a fridge & the ice maker just stopped working. even my tv's have issues. i defenitely will not be purchasing anything else samsung & wouldnt reccommend anyone to. i contacted customer service & they just wanted more money. what a waste of money!!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
You get what you pay for!
Cook
9/12/2020
Purchased on sale a month ago. Replaced a Maytag range that was fried during a storm. Overall this range does it's job. Does not seem to be the same quality as the Maytag it replaced.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Avoid this product...
Abehjha
9/10/2020
unfortunately, i'm reminded daily that the knobs on this particular range are made of plastic. why cheap out on the knobs, arguably the most used, touched feature on the range. after a few months using the range the middle knob cracked and broke. i complained and samsung sent another. some months later, not only did the same knob crack and brake, but all of the others are cracked as well. they crack where the knob attaches to the range. if this wasn't reminded daily of how one part can ruin the cooking experience, i would have given it, possibly, two or three stars.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Definite Improvement
MBell
9/9/2020
My 20 year old oven stopped working. Never a happy moment but, having purchased this range, I'm very pleased with its functions. The top burners are much better and so far the oven has performed flawlessly.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Gas oven optimized for our kitchen
Tony
8/31/2020
It turns on well at once, has good firepower, and is very comfortable to clean.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great stove
Kevin
8/28/2020
I purchased this stove a few months ago and so far I love it the center cooking area is perfect for breakfast and other easy cook meals
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Works like a dream
Kitkat
8/27/2020
I bought this 2 months ago and it works and looks just great.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great features
pumpkym
8/27/2020
We bought this range a month ago and love the stove and oven. I was more than we expected, especially the gas burners. The oven broiler is my less favorite item
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Very Sleek
IrishFlyer
8/27/2020
Much better than I thought. I like the central burner!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love this range!
Kdg1
8/27/2020
I love all the features of this range, including the convection oven and the built in stove top griddle.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Tons of features
Curly
8/27/2020
I bought this a few months ago and didn't even realize all the features such as crockpot, pizza and dehydrate.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great quality range
Lizzy
8/27/2020
Have had the range over a month,excellent features ,high btu and accurate cleans up easily
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love the gas stove
Dave
8/27/2020
We are very happy with the gas range overall, so far. The one disappointment is that we were told that the stainless steel surfaces were fingerprint resistant. Far from the truth. Every time you touch it you leave a smudge or fingerprint. All of our other stainless appliances are smudge resistant and this one sticks out like a sore thumb. Constantly cleaning it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
New Stove
rsts02
8/17/2020
We realy like it so far, was not sure about the stainless, but it is nice and easy to clean.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Simple, solid design
kanga
8/13/2020
Extra large oven and window is a nice feature. Griddle can be used as an extra pan. Controls are to read and to use.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great range
Avril
8/11/2020
The oval grill burner in the center is excellent. Convection works great.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great stove
Jimmyjoe53
8/7/2020
2 months so far so good cooks evenly oven is top notch
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Nice
Daniel
8/7/2020
We bought this to replace our old broken down stove.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Bad quality grates
Would nit recommend
8/4/2020
I purchased this stove about 2 months ago. after 3 weeks of use the top grates started peeling off .
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Fancy & Functional
ShawneeGee808
8/4/2020
Sleek looking, looks like professional restaurant level, has many different features. My favorite so far is the countdown to it's done pre-heating AND it preheats so much quicker!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
