Samsung Microwave
Pfales
9/17/2021
my wife and i purchased this microwave to replace our previous microwave and we haven't been disappointed. the microwave took a little to get used to as it operated slightly different than our old one. we love the non-smudge finish, its nice not to see the finger prints after every use. the fan on the unit is a little louder than i expected however, that is nothing major in our minds. other than that we love the new microwave and would recommend it it to others.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Best Cooking Microwave I Have Owned
Mark R
9/14/2021
this microwave cooks faster and more evenly than any microwave i have owned. i also love the 4000 cfm exhaust fan since we have finicky fire detectors. i gave 4 stars because the inside light is too dim and it it is almost impossible to monitor the food while cooking. this will not be such a big deal once i get comfortable with the cooking consistency of this machine.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Best Cooking Microwave I Have Owned
Mark R
9/14/2021
this microwave cooks faster and more evenly than any microwave i have owned. i also love the 4000 cfm exhaust fan since we have finicky fire detectors. i gave 4 stars because the inside light is too dim and it it is almost impossible to monitor the food while cooking. this will not be such a big deal once i get comfortable with the cooking consistency of this machine.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Can't change clock
Caitiek
9/8/2021
the buttons are so hard to push. they don't register my finger for seconds.
i can't change the clock. i go through the process but it always skips letting me input the numbers.
it drives me insane that it's 7 am and 1145pm on the microwave.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
The value of the option to shop other manufactures
Keep Your Money
9/8/2021
i purchased this microwave brand new less than 6 months ago. i stopped heating. i contacted the warranty department regarding the issue. after three weeks, i had to contact them to find the progress on my claim. they informed me that the service company does not come out this far and i would need to take it back to the place of purchase for exchange. they were to inform me when a new unit was available for the exchange.
going on three months and still waiting.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Can't change clock
Caitiek
9/8/2021
the buttons are so hard to push. they don't register my finger for seconds.
i can't change the clock. i go through the process but it always skips letting me input the numbers.
it drives me insane that it's 7 am and 1145pm on the microwave.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
The value of the option to shop other manufactures
Keep Your Money
9/8/2021
i purchased this microwave brand new less than 6 months ago. i stopped heating. i contacted the warranty department regarding the issue. after three weeks, i had to contact them to find the progress on my claim. they informed me that the service company does not come out this far and i would need to take it back to the place of purchase for exchange. they were to inform me when a new unit was available for the exchange.
going on three months and still waiting.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Light not functioning properly in brand new unit
WMaryann
7/20/2021
we installed the microwave, plugged it in, only to find that the light under the unit was on, but does not turn off nor does it switch to low. it's stuck on high. we tried all the usual troubleshooting efforts, unplugged the unit and removed the light bulbs, reinstalled them and plugged the unit back in. but that didn't fix it. we contacted customer service who told us to do exactly that. they then said they would have a technician contact us to set up a service appt, but we have yet to hear from them.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Not Impressed
Southhodge
4/17/2021
the microwave's fan is very loud. it supposedly has a 4 speed fan, loud, louder, almost loudest and loudest! i had them come out to check it and they replaced the fan motor, same sound no change.
i have also found out that when using the timer on the microwave you cannot cook with the microwave and visa versa. i often use the microwave timer to time eggs on the stove. then i might reheat my tea in the microwave. not happening with samsung.
i could do both with my old microwave.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Horrible Microwave
Mark
4/15/2021
i bought this microwave in december 2020. the microwave is cheap and the door squeaks every time we open and close it. on top of that, the microwave vibrates and makes a ton of noise when running because all of the screws on the bottom are stripped. tried to have it serviced, no luck and said it's not covered under warranty. we bought all samsung appliances for our new kitchen and really wish we had gone with another brand. horrible customer service and not good products.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Horrible Microwave
Mark Gill
4/15/2021
i bought this microwave in december 2020. the microwave is cheap and the door squeaks every time we open and close it. on top of that, the microwave vibrates and makes a ton of noise when running because all of the screws on the bottom are stripped. tried to have it serviced, no luck and said it's not covered under warranty. we bought all samsung appliances for our new kitchen and really wish we had gone with another brand. horrible customer service and not good products.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Lasts the Length of Warranty
hitek
4/7/2021
i bought this in november 2019 and it has failed in april 2021. i was excited about this about product. but it started shorting out flipping my circuit breaker. it runs about 1 minute and flips. after the second attempt, i could smell an electrical scent. sad when you buy lots of samsung products and find one that is a lemon but only after the warranty has expired.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
fan issue
rizwan
2/16/2021
when i use microwave the fan speed drops from 4 to 1, samsung online support page is not working
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Terrible product
Becky
2/2/2021
i owned it for 1 month and it quit working. thank goodness it was under warranty they came out and fixed the microwave. at 3 months it broke again it was fixed under warranty once again. i have now owned it for 20 months warranty is up and it broke again. im definetly not paying repair cost that would be as much as getting a brand new one. i will go with a ge or more reliable product. thank goodness this happened before i bought a new samsung fridge cause now i know to go with more reliable brands
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
value
joey
1/26/2021
primarily used for reheating food. the one feature i miss is the ability to press 1 to automatically get one minute run time as on my previous unit.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Where is my Actual Owners Manual
Murphy82
1/25/2021
my only problem with this unit is, that right out of the box after installation there was not an actual "owners manual"! buyer beware because the user manual that came with it, is highly vague on how to set the time on the unit! if i had not had internet access or a printer that was full of ink i would have been lost, because the only way that i found the "actual owner's manual" was on samsung's website. i had to download the "owner's manual", but then i didn't want to take the time to print out the complete manual, so i just printed out page 10 which explains how to actually set the clock and believe me it's completely different than the user manual that was shipped within the box!!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Disappointed
scwt32837
1/8/2021
purchased this microwave from lowes on 10/01/2020. total cost was $494 with installation. the microwave stopped heating on 12/19, so placed a service with samsung. had to argue with call taker as he informed me that my warranty expired 10/31. finally got him to schedule my service for 12/24. had to pay a $50 charge to "take down" the microwave. tech could not repair it as it needed a part. came back out the following week with the part. still would not work and needed a new main board. came back out the following week and it finally worked. in the mean time, i needed to purchase a temporary countertop replacement to hold me over the holidays. staying a way from samsung in the future.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Disappointed
scwt32837
1/8/2021
purchased this microwave from lowes on 10/01/2020. total cost was $494 with installation. the microwave stopped heating on 12/19, so placed a service with samsung. had to argue with call taker as he informed me that my warranty expired 10/31. finally got him to schedule my service for 12/24. had to pay a $50 charge to "take down" the microwave. tech could not repair it as it needed a part. came back out the following week with the part. still would not work and needed a new main board. came back out the following week and it finally worked. in the mean time, i needed to purchase a temporary countertop replacement to hold me over the holidays. staying a way from samsung in the future.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Disappointed
scwt32837
1/8/2021
purchased this microwave from lowes on 10/01/2020. total cost was $494 with installation. the microwave stopped heating on 12/19, so placed a service with samsung. had to argue with call taker as he informed me that my warranty expired 10/31. finally got him to schedule my service for 12/24. had to pay a $50 charge to "take down" the microwave. tech could not repair it as it needed a part. came back out the following week with the part. still would not work and needed a new main board. came back out the following week and it finally worked. in the mean time, i needed to purchase a temporary countertop replacement to hold me over the holidays. staying a way from samsung in the future.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Disappointed
scwt32837
1/8/2021
purchased this microwave from lowes on 10/01/2020. total cost was $494 with installation. the microwave stopped heating on 12/19, so placed a service with samsung. had to argue with call taker as he informed me that my warranty expired 10/31. finally got him to schedule my service for 12/24. had to pay a $50 charge to "take down" the microwave. tech could not repair it as it needed a part. came back out the following week with the part. still would not work and needed a new main board. came back out the following week and it finally worked. in the mean time, i needed to purchase a temporary countertop replacement to hold me over the holidays. staying a way from samsung in the future.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Utter Disappointment
Matthew
1/4/2021
was super excited to purchase this microwave. it was delivered on december 1st and immediately stored in the basement as we were updating our kitchen and eete not ready to install it yet. fast forward to when we took it out of the box and it was covered in dents, dings, scratches, and the door had to be forced open and shut.
i contacted samsung and a samsung care rep was sent out to evaluate. he took pictures and contacted the central team after uploading them - the representative said, and i quote, "this is physical damage so it's not our problem. now i'm stuck with a $300 microwave that i was afraid to use because it looked like it had been thrown down a flight of stairs and who knows what the internal electronics looked like given what the external frame looks like.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great style
Ray3
12/10/2020
Purchase the microwave just before Thanksgiving, my wife was happy with the style, features and the price.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
love it
Loving it
11/24/2020
Love the new microwave. Once I figured out some of the codes, it is very easy to use.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Easy to use
WOW n YAY
11/18/2020
It is simple and easy to use and clean. I'm enjoying it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Excellent
joanna
11/9/2020
love it. recommend for everybody!!
really good !!!
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Our first over the range Samsung microwave
Matteo
11/9/2020
Our other microwave burnt out we've been buying a lot of Samsung products lately, we're looking forward to having this new over the range microwave, installation was easy and it looks awesome!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Sounds don't work!
Jim L
11/6/2020
The keypad and end of cooking alert will not go on. We have tried all of the applicable settings to no avail. I was told by the company that was going to do the warranty work that it's $50 to take the appliance down to inspect it. So the warranty really involves a $50 surcharge. If you buy Samsung, and have a problem with a product, expect a lengthy process to get it repaired. I suggest that you do not buy!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Cooks very well!
Purplelover
11/6/2020
I am so glad I bought this microwave. It fits perfectly over my stove! The cooking time is excellent and the timing choices are easy to understand and read. It was also reasonably priced.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Looks nice
Rob EE
11/5/2020
Happy with everything but Samsung customer service due to a dent on the door when the product arrived.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Excellent features
G1kid
10/28/2020
My wife and I got this Microwave about a month ago and we are happy with the purchase take the time out to read and understand the user manual and you will be able to enjoy all the benefits of this appliance.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Microwave
Sudha
10/26/2020
I bought this a month ago but have used it only for a week as there was a dent on the front door. The serviceman came and did not change the door when the dent was in the box and should have been noticed while packing by Samsung. They said that Best Buy was responsible and left. Best Buy says Samsung is.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Microwave never worked.
Tyler
10/26/2020
brand new from lowe's. never worked since first day. now i'm on the 7th in home repair. at what point do they replace it?
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Disappointed
Love to cruise
10/24/2020
We were updating our kitchen and wanted our appliances to match. Saw this microwave, read the reviews, and decided to buy it. I have to say, that I miss my Whirlpool. The functions are difficult to work. Heck, I can't find half of them. Lesson learned. When it's time to get our next microwave, I'll probably go back to Whirlpool.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Excellent product
Ramsom
10/20/2020
Very good item, excellent features and very good design. Got this item a month ago, so far good and no issues.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Microwave
Sean
10/16/2020
Works great i love and would recommend to anyone..
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Quick delivery
Stacy D
10/16/2020
this microwave was delivered quickly and exactly as described. only think i didn't notice is i got used to other brands that have 1 button for quick start, like 1 = 1 minute high, 2 = 2 minutes high, etc. this requires you to input the time and hit start.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Beautiful and Practical
ABetterSam
10/13/2020
We purchased this microwave after seeing it online. It's nice and quiet, cooks food evenly and is beautiful to look at. The blue color inside is pretty too! Also very easy to clean! I need to buy the matching oven next!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Factory Flaws and impossible support structure!
Dixon
10/7/2020
Bought this product two months ago and periodically it stops and completely resets. I registered the product and tried to get support and I get a message saying support not available. I live in the 2 nd largest city in San Diego County.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Less than 6 months and no Heat
ChrisH
10/3/2020
we stored this product for a year while completing the remodeling of our kitchen. once we installed the microwave, it worked wonderfully for about 5 or 6 months.
it no longer heats evenly or at all.
we started noticing that it required longer to reheat than normal about 5 months after opening the packaging and using it. so we began using the "quick key" functions to reheat food such as reheat. still showed longer heat times to perform normal heating functions.
next was the popcorn function that failed.
this appliance is useless now and we have spent nearly $400.00 on top end microwave that failed with less than 6 months of use. but because we were finishing our remodel, the warrenty and the ability to have it fixed have expired.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Not sure yet
Cakie
10/3/2020
My microwave was delivered 2 weeks ago. Installation was easy but sounds like a weed eater when running. Service is currently in process ask me later. Love the other 3 appliances, purchased at the same time. I'm sure I'll love this when it's fixed.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Good features and easy to use.
Adhumphreys80
9/24/2020
Works great so far. Love how big it is inside and how easy it is to use. Also love that it's fingerprint resistant.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Sleek looking, easy to install
Newforme
9/22/2020
I would not rate this 5 stars as you are not able to use Kitchen Timer mode and use microwave to reheat at the same time, otherwise this is a great microwave for the cost.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Too Many features
Good Dad
9/20/2020
I Bought about a month ago. It was easy to install. I was replacing a Kenmore. So I was able to use the same wall mount. The Microwave looks great and has lots of features. My wife really likes being able to turn the turn table on and off so her coffee does not end up on the back side. The buttons seem more cumbersome than the old microwave that I took out. You have to be more precise in where you are pushing. One thing that we are having an issue with is all the features. There are different levels for almost all the features. To many features. Until I can remember all the different levels I would have preferred to stay with a one push and it starts.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great Features!
Kimie657
8/28/2020
Very nice and modern looking, good features, works great!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
dark interior won't stain
lida
8/28/2020
Selling point for this appliance for me was the dark ceramic interior that will not stain. We bought a suite of appliances and I upgraded this specifically for this feature.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Love the fit and finish
BRANT
8/28/2020
I bought this a few months ago and love the features and the fit. Installation was easy with the included templates. The only negative is the buttons are a little hard to push for my 7 year old.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Ease of Operations
Dawg
8/28/2020
Researched this microwave found to be one of the top on the market. Ease of operations, buttons are big and bright, besides the number pad other buttons explanation easy to understand. Stainless Steel is easy to clean. Overall, pleased with our purchase.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Easy accessibility
Janice
8/27/2020
Simple to use, a lot of features that's simple. Good performance
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Operation great, but asthetics....?
Robert
8/27/2020
The operation of the microwave is great. The only question I have is that the door is misaligned. There may be a way to fix it, but it was not in the book. To be fair I have yet to contact Samsung to find out.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great Value
VaTim
8/27/2020
I bought this particular model because it is 99% identical to the Kenmore Elite that died. I was able to reuse bracket, keep turntable as a spare. Cons are the darkness of the interior & Door screen (I will try LED bulbs to help this issue), and the Fan control where you have to cycle through all 4 speeds; there is not a separate Fan on/off control.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
