Broken Handle
Erika
3/17/2021
like many others, the cheap plastic handle has broken off after a short period of use. i wish i woukdve read the reviews on the product first as this seems to be a very common issue. i see where they say you can order replcement parts but my husband and i looked into buying the new handle and the only reason we havent yet is because from the looks of it you have to tear the whole microwave apart in order to install a new handle :( it looks very complicated. very disappointed in the quality of the handle, but the rest of the product has worked as it should for us. if the handle wasnt so cheap id recommend this product, but buyer beware you'll probably be stuck with fixing the handle sooner rather than later if you choose this product.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Cheap Plastic
Trevor
3/15/2021
after 6 months of occasional use the door handle broke off. looked like the plastic had melted at the connection point. the microwave came with a brand new house i purchased in june 2020. apparently the warranty expired in april 2020. samsung does not stand behind its products.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Garbage
Trevor
3/15/2021
Just talked to support. Turns out the warranty is from manufacture date and has nothing to do with when you buy the product. So it was expired before I purchased it. They wanted $180 to fix a broken handle on a $200 microwave. Samsung is a bunch of clowns thanks for your service. Can't wait to get a reply from Samsung cares so I can show my friends and laugh.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Wouldn't puchase again
MAYERS
3/6/2021
ive had this microwave 2.5 years and it has always been pretty reliable. recently the se error showed so i looked it up on the internet. seemed pretty straight forward how to fix it. we did what everyone suggested, cleaning connections etc. still won't work. was going to purchase just a replacement control panel ( the whole thing) so i could just plug it up and be on my way. cant find just the control panel. can find the control board and different pieces but not the entire thing. i don't know what the problem is and don't want to keep buying pieces until i find out what is wrong. i used to have a cheap hotpoint that lasted me 8 years until i got rid of it because it was ugly. i buy this fancy pretty samsung and it doesn't even last 3 years. sad. no more samsungs for me.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Works ok but the handle keeps breaking
LADYTEE
2/25/2021
i purchased this microwave in 2017 and this is the 3rd time the handle has broken. has there been a recall on this?
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
DONT BUY!
cheyenna r
2/21/2021
do not waste your money on this microwave! it may look nice but you will be disappointed...where should i start.....the glass plate underneath which lights up the stove gets sooo hot it cracks... (this has already happened 2x) you also cannot use the microwave if you are using the timer.... the turntable often makes noise as well. the samsung label is glued on and has started to peel off ......
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Magnetron failed with in 1.5 years
vijay
2/18/2021
microwave slowly stopped heating food. initially it was hit or miss, then to a limited temperature and then completely stopped. as it's out of warranty, repair estimate was around $400+ :d
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Performs like a 2-300W microwave, not 1000W.
ik8sqi
2/10/2021
do not buy this model. it's advertised as 1000w, but it is nowhere close to that.
according to the usda (https://ask.usda.gov/s/article/how-do-you-determine-the-wattage-of-your-microwave-oven), an ice-cold cup of water should boil in about 2 minutes with a 1000w oven.
this samsung instead took a whopping 5 minutes 45 seconds to bring water to boil, and that's even though it started at 25c and not ice cold.
the video is at https://youtu.be/9fuip7iyndy
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Trash
Marc
12/26/2020
i purchased this unit directly from samsung two years ago and now the microwave turns on by itself whenever the door is shut. garbage product.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Very disgusting product quality
Edgar
12/13/2020
my oven's handle easily detaches. using strong glue is useless. children in the house can not use it anymore. useless unless replaced, very very disappointed. waste of money.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
ONLY LASTED A YEAR
Rh713
10/26/2020
horrrible customer service and horrible warranty!!! have been trying to get my money back on a magnetron i paid $200 for after this microwave gave out after a year of use. its been 3 months and nothing. i keep calling and its the same cycle over again. never buying samsung appliances again. horrible company who doesn't care about their customers.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
The price
Ran Furman
10/14/2020
i bought this model after my previous samsung range stopped warming the food (about 3 years after i purchased it). i gave samsung another chance mainly since i didnt want to deal with anchoring a different range to the wall.
i got a product without the range filters and with circuits issue (the microwave start running automatically as soon as i close the door, the 30 senconds option doesnt work etc. ) . i tried to message/chat with a representative online but no one is answering. i typically trust samsung with other products (my tv, my dishwasher) so this is really frustrating.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Flimsy handle
Amip
10/6/2020
handle breaks off easily and is an expensive replacement. a lot of people have this issue . performance is fine though.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
My Second Microwave
TMTM
9/12/2020
i bought all new samsung appliances for a kitchen/laundry remodel. this is my second microwave. the first one failed within two years (magnetron failure) and i was told that the warranty only covered 1 year. this new replacement model is under two years old and the handle broke off (design defect in my opinion as it is made of plastic and sits above the gas range!). i am trying to order a handle replacement, but the website says it does no come with the two screws needed to install it! in order to get the screws, you need to purchase a door assembly. very frustrating to say the least.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
REALLY TRASH
GUILLO HOYOS SALAZAR
7/28/2020
this samsung appliances are cheap and just stop working (wont heat anymore) after 1 year, barely used by 6 months.... they don't care about it, the warranty might be at least 2 years. but its like be prepared for 1 year work.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Stopped working after a year
Kyle
7/17/2020
product stopped working soon after warranty ended. as many others, microwave is making a buzzing noise but not heating. will not send part to fix unless service is set up through samsung. service would cost more than the appliance itself. was going to use samsung appliances for flips, but definitely not after this experience. its a shame because samsung makes great tv's.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Good for a year or two
SARAAI GALAN
7/15/2020
this product was dissapointing, i had upgraded from one of the old style table microwaves in which was perfectly functional for 7+ years. this microwave worked oerfectly fine for two whole years. right at the 2 year mark, the microwave had issues turning on, and smelled like something was burning every time i attempted to use it.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Great Value
nuyrstar
7/8/2020
i dont have anything but good things to say at this point. it works well and looks good for a value price. not to mention, cleared up some counter space for me.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great Value
Jenks
7/8/2020
i dont have anything but good things to say at this point. it works well and looks good for a value price. not to mention, cleared up some counter space for me.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Malfunctioning after less than 1 year.
ERENDIRA VP
7/2/2020
we loved this microwave but recently it started making a loud screeching sound and vibrates whenever we use it...really disappointing...
also sometimes after heating something, when i close the door, it turns back on randomly.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Cheap handle breaks off from use.
Patrick
6/25/2020
cheap plastic handle breaks off completely from regular use, and its impossible to reattach with gorilla glue.
samsung says warranty expires 12months after manufacture, not purchase, and will not fix unless you pay more than the cost of the microwave.
also, product repeatedly breaks the circuit breaker.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Don't Buy - Breaks Within First Year
Kevin
5/22/2020
cheaply made handle rips off the front within first year (see other reviews - common problem) but samsung won't honor the warranty. buy another brand.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Flimsy handle
YooperGypsy
4/9/2020
we've had ours for less than two years. it functions well, but the handle is plastic as are the parts that attach it to the door. when i opened it this morning, the lower end was no longer attached.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Big mistake
Livlife
3/23/2020
when i was shopping around i was told that this microwave was so great and so easy to clean. not true!!! i have tried so many ways to clean it.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Control Panel Died...
VinZant
12/16/2019
almost 1-1/2 yrs after having it installed we started having issues. start button and add 30 sec button do not function no mater what we do.
would not recommend
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Handle
Alisha
11/23/2019
the range handle broke off after 2 weeks of installing it. we looked online to see how to fix it and were not the only one with the issue. the handle is plastic...
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Hazard
NTShopper
11/22/2019
hazardous piece of garbage. pull on handle and it goes on and won't go off even if you press cancel. tonight it went on and nobody knew it for about 30 minutes.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Already had to replace
Bwright
10/13/2019
spent the extra money to get a matching microwave to go with our samsung fridge. the microwave quit working within a year.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Great OTR Microwave
Joey
10/13/2019
first of all, the vent is powerful on this microwave. best for cooking bacon. the microwave itself it great too. love it!
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Good product
Dehab21
10/13/2019
works good, easy to clean, i recomend it to buy. i would recomend to a friend, energy efficient.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Its great but..
scarlettcamreese
10/11/2019
i like my microwave the only downside was my handle came off a year in. samsung sent someone out and they replaced the whole front. works like a charm now!
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Excellent Product
Hector
10/11/2019
product performances is excellent. customer service is a a++. the price was the best.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
poor performance
TRussi
10/11/2019
very disappointed in the product.
did not last as well as we thought it should.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Needs refinement
Garypi
10/11/2019
needs led range top light for better light and quieter extractor fan
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Hard Buttons
Ashley1234Gold
8/25/2019
the microwave its self works great however, the buttons are very hard to press. i struggle with pressing all buttons. the glass tray was much smaller than i expected.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Okay Microwave, Cheaply Made
MeNotyou15655
8/11/2019
this microwave is okay for the most part. it does microwave food and fits in the space we needed. unfortunately its very cheaply made and the door broke.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Stopped working after 20 months
KrisKandTx
7/22/2019
purchased this from best buy. worked for around one-and-half years and suddenly stopped working one night. this was my second samsung microwave that gave up on me after working for less than 2 years.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
cheap product
Neil T
4/20/2019
plastic handle broke off out of warranty probably cost more to repair than purchase a new one.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Faulty turntable
JMPC
2/4/2019
The glass turntable does not fit properly and wobbles constantly.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
samsung products
Dianec94
1/28/2019
I replace all my appliances with samsung stainless steel appliances{ fridge,stove,microwave, and dishwasher} and very unhappy with all of them, very cheaply made.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
great features
Salin
10/31/2018
Happy that i bought this a month ago LOVE IT!
stainless steal is very nice
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
good product
nicesamsung
2/27/2018
Just installed this 1 week ago, it works very well
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Basic Microwave without all the bells and whistles!
JDH2018
1/5/2018
Our 4 year old LG microwave died on Christmas Day. Fancy microwave with many options and settings that we rarely use. This Samsung model was a breeze to install. Looks good and does exactly what it supposed to do -- HEAT FOOD. Only complaint was very dim under hood light even on high setting. Replaced with 5W high power T17 LED and very pleased with result.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Pretty average Microwave
SiddR
12/27/2017
Nothing special about it. It's a basic over the range microwave. These don't last more than 5 years usually. The magnetron goes bad and starts making an arcing sound.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Instructions Vague and Installation Difficult
eternalskeptic
12/26/2017
The installation instructions for this product were written by somebody who may SPEAK English as a second language, but does not WRITE it well. They: A) are vague; B) do not properly explain various operations; C) are repetitive; D) use such poor English grammar, in places, as to be useless; E) have not been proofread and have spelling and grammatical errors that one must read and re-read in order to understand. A "native" English speaker would have identified the errors and corrected them.
It took three (3) of us to figure out how to use the mounting bar and to hoist the thing into place. Moreover, the instructions for PLACING the mounting bar are confusing. We had to re-mount it for that reason. The under-cabinet mounting template instructions were not clear and we had to fix, re-fix, and "re-re-fix" the mounting holes to hold the thing in place.
Between trying to understand the instructions, discussing how to place the mounting bar, RE-placing it and putting the product on it, and then repeatedly removing it and re-attempting to mount it, it took us the better part of five (5) hours to install the thing. A professional can probably install it in much less time, but we are "do-it-yourselfers" who don't understand the Asian version of English that is used in the instructions. We also had to improvise in areas where the instructions were not clear, were poorly written, or omitted important information.
Finally, the product WORKS fine. However the over-stove light is not bright enough to be used for much more than a night light - even on HIGH - and does not disburse light evenly over the stove top.
I would not recommend this product unless you are a competent do-it-yourselfer and have plenty of light over the stove.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Very Stylish its a great product!
LizMonje
10/9/2017
I recommend this product, works great easy to use.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Easy to use
Inkie
9/21/2017
Love the way this looks and functions .Happy to have picked this one.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Awesome
Janito72
9/19/2017
This product has exelent price and great features the design impecable
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Very good product
RealCountryCook
9/19/2017
Very attractive with nice features. It is similar to more expensive models. It was just what I needed.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Looks nice
ladyamydz
9/7/2017
Instructions were not very clear. One step by step directions, no mention of cutting template for back wall which you do not need to do, however on the template in 2 places in small English language lettering, it says trim edges of template. Also, Spanish directions overpowered the English directions on the template. Very distracting. We had already put one up over 12 years ago, so luckily we had some knowledge. Ours came with a broken door handle. The handle is plastic on a stainless microwave. We called for a new handle as that would be easier then taking the oven down and exchanging it. We had a very difficult time with the rep over the phone. This rep was very hard to understand. We were told we are getting a whole new door as the handle can't be replaced itself. We got a message today about a problem with our request, at least we think that is what the message said as again, the rep was very difficult to understand. We will be returning the call as soon as we can. We are still trying to get the handle issue resolved. You get what you pay for. This was a steal and works well so far. But is not a top of the line microwave.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
