25 cu. ft. Smart wi-Fi Enabled French Door Refrigerator

only happy when NEW

cheated on 7/11/2022

Of course people are happy when its new who wouldnt be you would return it otherwise correct The most important reviews to read are those from owners who have had it for awhile. Start with the 1 stars and work from there. ask a repair shop if they repair LGs. Thats how you learn. dont make my mistake. If it doesnt run do you care if its cute
Originally posted on lg.com

No, I do not recommend this product

More cheaply made than its predecessor-Comparison

VMHOFFERS 7/4/2022

I have owned the predecessor to this model LFX25978 for about 10 years. We had the compressor replaced like most LG refrigerators unfortunately as well as the center bar between the two French doors. Otherwise it served us well until May of this year when a storm caused electric event fried the poor thing. I ordered the current model LRFXS2503 to replace it as we are limited in our choices since the space is narrower than most models. This is a comparison. The shelves in the new unit cannot be changed from right to left as in the old and the brackets as well as the shelves seem a great deal flimsier. So if you prefer your adjustable shelf to be on the left you cannot. The current unit has two fruit/vegetable drawers in lieu of the three in the old unit. I came to prefer the three drawers but this would be a personal preference. The ice maker in the left door is still the same and a great feature though perhaps only for a small family. The delivery of the ice and water are from the same location in the current unit whereas the old unit you had to move the glass from the ice delivery to the water delivery port. Here you need to press the various buttons for what you want. I liked having the pull-out ledge on the older unit for larger containers to rest upon the current unit does not have this. I have not been able to find it if it is indeed a feature but the current unit does not seem to have a way to shut off the open-door alarm. This is particularly annoying if you are cleaning the refrigerator. It is possible that LG meant the Sabbath Mode to substitute for this but then the interior light goes off as well making it impossible to see what you are doing. The right-hand door on the current unit is incredibly difficult to close. You cannot just nudge it closed as with the left-hand door and it takes more than the usual effort to close it and the open-door alarm is always going off. This door quirk is really annoying. There is no butter shelf in the new units right-hand door only three shelves whereas the old one had the butter shelf as well as three other shelves. It does seem that the door shelves on both sides are a bit deeper on the current unit. The freezer door handle moves downward and then pulling to open the drawer and feels very flimsy. The older model was more substantial and just required pulling. The interior of the freezer compartment seems similar otherwise. The front panels of the current model allow for magnets whereas the older model did not. We have only been using the new unit for about a week and it seems alright. However given the very obvious decrease in the quality of the materials used on the new unit I am disappointed. Side by side with the old model the new one just feels cheap. Given the space restrictions for a refrigerator in our kitchen there are only a few French door models with ice and water in the door made that will fit. I really did not have much choice. Had another brands model been available I may have given it serious consideration. Time will tell if the performance of this LG is good and reliable or disappoints just like the quality of its materials. As to the vendors who sell LG my experience at the blue box store was horrendous and whilst the orange box store was much better their 3rd party delivery and set up reflects poorly on them.
Originally posted on lg.com

No, I do not recommend this product

Just installed yesterday. So far so good.

Gillpine 5/22/2022

Ive been reading all the bad reviews of this fridge. Im a bit unnerved by them and hope some of the problems have been fixed. I did purchase the extended warranty from Best Buy since I know that appliances do not last as long as they used to. The installers were excellent. Im keeping my fingers crossed. Im not sure I would have purchased this product if Id read the reviews first but it fit in my limited space. It does look good.
Originally posted on lg.com

Yes, I recommend this product

Awesome features

sweet09 1/31/2022

Absolutely love this refrigerator. Easy to figure things out. Easy to clean. Plenty of room for everything Love the deli drawer. Love that I can open the door and see everything.
Originally posted on lg.com

Yes, I recommend this product

Died in just a little over a year

Len777 10/15/2021

Stopped working after a few months after the end of warranty. The tech thinks its the PCB board that needs to be replaced by he is unsure. Impossible to find a replacement as everything is backordered... Quite disappointed by LG
Originally posted on lg.com

No, I do not recommend this product

Infuriated Consumer 10/5/2021

My refrigerator went out in less then a year - Still under warranty. The Service men was not able to repair it - Even though they came to my home on 4 to 5 different occasions trying to fix the Refrigerator . The control Panel went out twice. A compressor was ordered but could not be install - because the refrigerator would not stay powered due to the control panel being burned out. I purchased this model brand new directly from Best Buy. If you purchase this model I advise you to purchase the extended warranty.
Originally posted on lg.com

No, I do not recommend this product

lg 2350D

Judy and Matt 9/28/2021

We bought this refrigerator in April. We have owned this refrigerator for 6 months and it has worked for almost 3 months. It has been repaired twice and still doesnt work. The repairs are sublet and noone seems to be responsible. We have lost hundreds of dollars of food. We will NEVER purchase LG again. Unfortunately we bought the suite and hear thaty the finish will peel We are extremely unsatisfied. The refrigerator is scheduled for repair in 2 weeks. We have watied 5 weeks this last time. This has been a nightmare
Originally posted on lg.com

No, I do not recommend this product

Noisy freezer failed - dont buy

DHinNJ 9/18/2021

This refrigerator has been noisy since day one. The past 2 weeks the noises and vibrations are continuous. We dont overstock our appliance because it is just two of us in the home. I noticed ice cream was soft and when we checked the temp it had risen in the freezer. Weve only had this refrigerator 7 months. Forget about LG service and the ThinQ app both are no help at all. We paid for an extended warranty at purchase and are waitIng for a service technician to come out today. For the money we paid this refrigerator isnt worth the aggravation.
Originally posted on lg.com

No, I do not recommend this product

Failed After 10 Months - No Customer Support

Ktwn 8/23/2021

I will NEVER buy another LG product again. This refrigerator failed approximately 10 months after it was delivered by Best Buy Technicians. The fridge was kept in my kitchen under normal household conditions. The refrigerator and freezer both came to room temperature overnight resulting in the loss of hundreds of dollars worth of food. LG customer service was contacted for warranty work and it has been a nightmare attempting to get anyone to follow-up. LG sent out a repair person who was unable to work on the system but he told me that the entire compressor system failed. It has been TWO MONTHS since the fridge failed and LG has yet to repair replace or refund my money despite multiple calls to LG customer service and having spoken to multiple agents. Each time they promise a resolution but nothing ever happens.
Originally posted on lg.com

No, I do not recommend this product

Do NOT buy this refrigerator

kbelle 8/21/2021

After 1 year and 1 day of owning this refrigerator the temperature dropped and everything in the freezer melted the ice melted and water went all over the floor and the refrigerator was sitting at room temperature. Called for service and they replaced the compressor. Two days later it went through the same thaw cycle. The temperature fluctuates. Every 2-3 days it goes through some sort of thaw cycle where everything melts. It gets back up to temperature after a day or two and then drops back down to room temp. LG repair tech says this is a known issue with this model. Do yourself a favor and STAY AWAY from this terrible refrigerator.
Originally posted on lg.com

No, I do not recommend this product

Poor refrigerator

shima 8/6/2021

I bought this refrigerator 1 year ago and it just stop working. Purchased new board and it is still not working. out of money food and a brand new refrigerator.
Originally posted on lg.com

No, I do not recommend this product

No Help

Emilio Elizondo 7/27/2021

This refrigerator has been broken for 3 months and yet have LG to assist me on getting this fixed I have called Home Depot and LG numerous times and still yet have someone help me fix my issue. Ive been eating out for three months and could have bought a couple of refrigerators by now.
Originally posted on lg.com

No, I do not recommend this product

joanne5 7/19/2021

I bought this refrigerator one year ago and stop working. please do not buy
Originally posted on lg.com

No, I do not recommend this product

We like the features especially the water and ice

brintonm 7/12/2021

We have had this for three or four weeks and like the water and ice dispenser and the middle inside drawer. It is nice and quiet.
Originally posted on lg.com

Yes, I recommend this product

Where is the Ice Bin????

whereisdabin1 7/10/2021

Our fridge died in the mist of COVID last June. We saved all our food. Purchased this fridge. Only to find no ice bin to hook up the ice maker cracked ice tray once the fridge was in our home.We were refunded monies by Home Depot with instructions to order from LG. No luck the fridge only exists if you want to purchase an entirely new fridge. Please we are still trying to find and purchase the correct ice bin. Great storage room. Just no ice yet.
Originally posted on lg.com

Yes, I recommend this product