7.4 cu. ft. Ultra Large Capacity Smart wi-fi Enabled SteamDryer™

Horrible Interface Smart Applicance that Isnt

NOVA_76 3/30/2020

My takeaway from using this machine is that the interface was designed by people who do not actually do laundry. Was user feedback actually incorporated? In terms of performance it doesnt get clothes dry on the only low-heat setting Delicate. As a smart appliance it gets low marks because the ThinQ app is of very little utility although I like the cycle done notification. ~~~ Appliance Issues ~~~ This dryer has an extremely poor non-intuitive interface. Apparently the interface designers really love pushing buttons. My old dryer I could turn on simply by turning the knob. This one you have to press the power button and then turn the knob. Maybe not so annoying in itself but the trend continues... It doesnt remember previous settings for a cycle so I have to go through and press buttons to customize it each time even if I am using the same cycle as last time. So for instance you have to remember to turn on the wrinkle guard each and every time. I wash most of my clothes in cold water and dry them at low temperature so I can combine and minimize my loads. However this dryer does not actually get clothes dry on the Delicate cycle which is the only one on the dial that uses low heat. I suspect this is a programming thing and not a sensor thing but I do not really know. Maybe I just hope it is programming because that can be fixed through an update if there is a way to get one. So each time I want to run a load I have to manually push yet another button multiple times to increase the dryness level to Very *every single time*. But that doesnt actually work to get the clothes dry so instead I have to do the timed dry at low heat not very energy efficient or convenient. The timed dry is yet another bad interface - totally non-intuitive. You select the time with the setting in the middle of the panel but you modify the time with buttons on the edge nowhere near that section. Difficult to find if you are not familiar with the appliance. It defaults to high temperature so I have to change that *each time*. It defaults to 40 minutes so for a full load I need to increase that *each time*. And why is it not on the dial like a normal dryer? I had to look it up in the manual because I wasnt looking on the panel. To make it worse the control panel is difficult to read at an angle and has small print and poor contrast so it is difficult to operate when the dryer is against a wall with the panel on the wall-side. It is definitely not good for cramped laundry rooms. ~~~ ThinQ App ~~~ Some of this could be mitigated with the ThinQ app but it doesnt. You cant make your own selection of downloadable programs or modify existing ones and save them. Really it should be easy and an obvious thing to do. And what you can modify is extremely limited and doesnt save. Why cant I select the dry level for Low Temp Dry?? Finding a useful pre-set program is difficult and tedious because there isnt a filter or a search beyond the cycle name. For instance I would like a filter for cycles/programs that use low temperature. I cant figure out what the Remote Start feature is supposed to do since it forgets the setting once the dryer is off. And it is a press and hold to turn on which makes it annoying to do each time. The scenarios I can think of where this would be a useful feature wont work. Maybe run a timed cycle because I know the load wont be dry when the cycle is done? No - currently there is no timed cycle option in the app. Maybe because the kids loaded the dryer for me? No because the Remote Start setting doesnt save and they wont remember to turn on the machine and set it each time. The main use of the app for me is the notification of when the dryer is cycle done which I really like. Its really a shame the app is so useless. Wouldnt it be cool to have maybe three or four favorite cycles complete with custom mods that you could just select from your smart watch while standing in front of your machine after loading it? Or I suppose phone but I dont want to - and I shouldnt have to - carry my phone around the house everywhere. It would be even better if I could modify and download those 3 or 4 programs to those unused places on the dial. ~~~ One Somewhat Bright Spot ~~~ The only saving grace to all this is that you get one saved favorite and one ThinQ-app downloaded cycle. Of course since you cannot modify the downloaded settings if the exact one you need does not exist that doesnt help. And if you or somebody in your house downloads a different cycle to use your customary one you need to get your phone start up the app find the program hopefully marked as a favorite to make it easier and download it again. ~~~ Summary: Not Recommended ~~~ Truly my blood pressure goes up nearly every time I use this dryer. I really regret buying it and cannot recommend it to anybody. So much for research.
Originally posted on lg.com

No, I do not recommend this product

no wrinkles

charlie46 3/27/2020

My old dryer was about 12 years old and had no idea that a new one would be so much better. after all they just dry out clothes dont they? Well not this new LG washer is so much better. all my golf shirts come out ready to wear no more ironing
Originally posted on lg.com

Yes, I recommend this product

Works great. Better than the washer.

DimondJm 3/26/2020

Consumer reports rated this very high. I agree it is a quality dryer.
Originally posted on lg.com

Yes, I recommend this product

Dries really fast

Barbara91 3/25/2020

We bought this dryer because the old one died. We have been really happy with it love the features and the fast drying times. The only negative is the angle of the control panel means we have to use a flashlight to see well enough to change the settings. Would definitely buy it again.
Originally posted on lg.com

Yes, I recommend this product

Excellent features

AGM1 3/22/2020

I bought about a month ago and working very well so far.
Originally posted on lg.com

Yes, I recommend this product

Happy customers we are.

jreyalanc 3/18/2020

My wife and I have been using our new stack-able dryer for two weeks now. Very pleased with ease of operation and performance. We are both hoping for many years of happy drying.
Originally posted on lg.com

Yes, I recommend this product

Love the efficiency and notifications when done...

CAM22 3/17/2020

I bought this a couple of months ago I dont know why I kept my old machine for so long. This machine holds more is more efficient on power and water. Has great settings like Sanitize and sends you messages when its complete. Never forget and leave your clothes in there again.
Originally posted on lg.com

Yes, I recommend this product

So far so good

SuzyQQ 2/29/2020

I had it for almost 2 weeks and so far good as I expected. Due to Some bad reviews I thought I might not get satisfied but it is doing its job. Had Samsung dryer for 10 years. My college son brought tons of laundry every weekend and made it ran 24 hours for 2-3 days and survived for almost 10 years. Hope this will last 10 years as well. Its quite not extremely quite but you can run it at night. It dries well. I will wait for next bill and see if it helps with gas usage.
Originally posted on lg.com

Yes, I recommend this product

Great product

Java392 2/26/2020

Machine is quiet enough to get loads in and out even at night.
Originally posted on lg.com

Yes, I recommend this product

Dont buy

jaimslaw 2/25/2020

On my third dryer and now that same model is having the same no heat issue.
Originally posted on lg.com

No, I do not recommend this product

Great value great quality/

Myopine 2/23/2020

I bought this dryer after researching several other brands and LG stood out as the best. I have not been disappointed in my purchase. It is extremely quiet. It has a lot of features that allow me to select the best drying option for my clothes. I dry 8 to 12 loads a week. The only downside might be the display which is all black and sometimes a bit difficult to see the options.
Originally posted on lg.com

Yes, I recommend this product

Great wash

Just Jan 2/14/2020

I bought a washer dryer a few weeks ago. They work great. However the instructions for the washer were not with the machine. I had to download them from the Internet. And the dryer instructions were incomplete. I did get good hell by calling customer service but if I had had the instructions from the beginning it would have saved me a lot of mistakes time. Hi
Originally posted on lg.com

Yes, I recommend this product

Love the dryer but hard to read the control panel

Make 2/13/2020

I was happy with the dryer but the control panel is grey on black. I cannot ready the options without grading a flashlight. I wish the panel had a back light.
Originally posted on lg.com

No, I do not recommend this product

New Lg Dryer

DanGr 2/10/2020

Too soon to say much now but the few times weve used it so far clothes are coming out better than the 10+ year old Duet it replaced. Have not used the steam feature yet. Setting up the Wifi although not too important has been a failure which seems common per the internet. Our Lg Tv Wifi set up worked on the first try.
Originally posted on lg.com

Yes, I recommend this product

Great appliances

Neecee55 1/31/2020

Couldnt wait to get them. The style looks great. Energy saving. Its fabulous
Originally posted on lg.com

Yes, I recommend this product

Great features

Connie62 1/30/2020

I bought this a month ago and I am glad I did. Great drying options and dries clothes in half the time.
Originally posted on lg.com

Yes, I recommend this product

Disappointing

HankJ 1/28/2020

The dryer does not work well. I have to run it at least threee times to dry my clothes.
Originally posted on lg.com

No, I do not recommend this product

Very Quiet

Patz2 1/25/2020

Ive had this dryer for about a month and love it. I dont really use all of the functions so cant address the steam etc. The only negative comment would be about the control panel. I wish it had a back light to make it easier to see. However my laundry room is well lighted so its not that much of an issue.
Originally posted on lg.com

Yes, I recommend this product

Love all the settings

JoanieP 1/25/2020

Happy with the washer and dryer. Love the steam features on both
Originally posted on lg.com

Yes, I recommend this product

Complicated

KEB44 1/23/2020

After my dryer died I was forced to buy another. There are so many selections listed on on the front of the LG dryer that I need a college education to operate the thing. I might add the selections are shown on a black panel which makes it difficult to see WHAT is offered. The dryer stops before everything is dry refuses to stay on to further dry the clothing. I have taken to hanging my damp clothes all over the house to finish drying them.:
Originally posted on lg.com

No, I do not recommend this product

Great Product

Randman77 1/21/2020

Weve never had a dryer with the steam option or wifi. We love both The steam option is great for reducing static important in MN in the winter time and the wifi is a really convenient reminder for when our clothes are done when were not right by the laundry room. And the quality is the same great LG quality weve found in so many of their products. Lovin it
Originally posted on lg.com

Yes, I recommend this product

Problems

First front loader 1/20/2020

I love my dryer except I cant get it to hook up to WiFi
Originally posted on lg.com

Yes, I recommend this product

The new strong silent type in my life

tomalyse 1/16/2020

Love love love my new LG dryer Very quiet gentle yet wonderfully strong and effective in drying everything without wrinkles. I think its the beginning of a beautiful friendship.
Originally posted on lg.com

Yes, I recommend this product

Terrible Machine-do not buy

ACCCEC 1/14/2020

This dryer was installed brand new 2 weeks ago and it does not work. We have not been able to use this dryer and its brand new. The installation was fine but there is a problem with the gas sensor in the machine according to the technician here today. Since it is so new the technician has to order a part which takes 4 business days at earliest then we schedule another appointment. Earliest we could have a WORKING dryer is 3-4 weeks after installation due to faulty craftsmanship. I thought LG was good quality but that is wrong. At least save yourself some hassle an buy the electric. Better off to try a different brand. Very disappointing.
Originally posted on lg.com

No, I do not recommend this product

Great Dryer

RGB35 1/7/2020

I had this dryer now 11 months and have been satisfied with all settings and dryer use.
Originally posted on lg.com

Yes, I recommend this product

Love

Robda 1/5/2020

So glad we purchased the washer/dryer set. So quiet love it
Originally posted on lg.com

Yes, I recommend this product

Great product

Habourass 1/5/2020

I had it for few weeks and so far so great..My wife fell in love with it..
Originally posted on lg.com

Yes, I recommend this product

Great Features

Jace520 12/24/2019

Very happy happyhappy happy very much so much happy
Originally posted on lg.com

Yes, I recommend this product

Great dryer

CBlo 12/24/2019

I bought this dryer two weeks ago and love all the features. It dries way faster than my old dryer. The steam feature is really cool.
Originally posted on lg.com

Yes, I recommend this product

Excellent...reliable..work well always

DKim 12/5/2019

Very good machine. Reliable and easy to maintain. Had one before and got same again.
Originally posted on lg.com

Yes, I recommend this product

Exceptional results are impressive.

Puchi786 12/1/2019

It is my second time to purchase LG equipment. Both times I enjoyed use them without any issues or problems. High standards of manufacturing with lates technology
Originally posted on lg.com

Yes, I recommend this product

Lg dryer

Actionjacks 11/30/2019

Great dryer with many features/settings. Convenient size.
Originally posted on lg.com

Yes, I recommend this product

JoGrof 11/27/2019

Love my new washer and dryer.I am enjoying all the great features such as the different programs to address different washing selections. The washer and dryer fit my every need from steaming washing to delicates. The small washing draw is great when washing just a fee items.
Originally posted on lg.com

Yes, I recommend this product

Great Job

Grace218 11/27/2019

I am so happy that I have LG one. I am very satisfied with it. It is what I expect.
Originally posted on lg.com

Yes, I recommend this product

Excellent gas dryer AND very quiet too

Kukana 11/12/2019

WE purchased this dryer and the matching washer after 15+ years when our existing units were failing sure happy to have our LG laundry pair....they are both efficient and quiet.
Originally posted on lg.com

Yes, I recommend this product

Great features

Bob614 11/3/2019

I have had this for about 2 weeks. Great at drying clothes. I also have the matching Washer. That is also great.
Originally posted on lg.com

Yes, I recommend this product

Easy to use

Jessica231 11/1/2019

We have had this washer for 2 months now and are very happy with the features.
Originally posted on lg.com

Yes, I recommend this product

Love my new LG Dryer

Joni1952 10/30/2019

So happy I took my sisters advice and bought this LG Dryer I love the Steam feature and the WIFI alert through the app on my phone that the dryer is finished Besides my clothes are completely dry and smell great. It also fits on my old pedestal from a previous dryer
Originally posted on lg.com

Yes, I recommend this product

LG -Gas Dryer

ManjuS 10/30/2019

I purchased this model couple of weeks ago. Works great with cool features. There is a light inside the dryer as one can see if you left any clothes inside. This is one of the amazing features. We like it
Originally posted on lg.com

Yes, I recommend this product

Excellent choice

Abobo 10/28/2019

Thirty six years ago we bought our last washer/dryer. Those were made by Speed Queen commercial grade. That set served us reliably during the years. When we decided to move to our present town house development I thought I would take those set to our new Town House but my husband wanted a new set. We did some research and found out that the LG products have the highest rating of course they are also more expensive than other brands. It is easy for us to choose what we thought that fit us. After several uses we found we made the right choice the unit is easy to use it operates very quiet it did an excellent job in cleaning and dry the washed objects fast and thoroughly. We are very happy to be the owner of LG products.
Originally posted on lg.com

Yes, I recommend this product

Love the features

Thick shady 10/24/2019

Bought the washer/dryer combo. Hooked it up after delivery and couldnt use it for about 10 days because it wouldnt work. Finally was able to get a repairman through Famous Tate and they came out a lot sooner than LG was scheduled. The ignitor was bad. He changed it out on the spot.
Originally posted on lg.com

No, I do not recommend this product

A lot of features

Danceman 10/23/2019

A little hard to get use to going from a 15 year old dryer to this one that has so many options but so far everything is good everything is dry when the timer goes off not sold on the wifi
Originally posted on lg.com

Yes, I recommend this product

Great modern looking dryer

MarkMi 10/22/2019

The dryer has all the functions that I want and more with the steam option. It runs quiet and dries the cloths great.
Originally posted on lg.com

Yes, I recommend this product

Really like features

Freshness 10/21/2019

Though it is only two weeks in my home we are very happy with ease of use quiet operation and freshness of laundry.
Originally posted on lg.com

Yes, I recommend this product

Disappointed

None1234 10/21/2019

The steam refresh. Is a waste on the dryer. Ive tried it several times on t-shirts golf shirts and regular shirts and all i get is a wet wrinkled mess. Not worth the money
Originally posted on lg.com

No, I do not recommend this product

Great Dryer

Big BER 10/18/2019

We have had this dryer for a few weeks and are totally satisfied with its performance and features. It is easy to use and does a great job on all different types of wash fro bedding to delicates.
Originally posted on lg.com

Yes, I recommend this product

Rusted Metal Parts of the dryer tub drum rear

Maggie N 10/18/2019

We had our old dryer for 10 years and it broke recently. We replaced the dryer 1.5 years ago with new LG Dryer. After 1.5 years I noticed it started rusting on the inside I am afraid it will discolor my clothes. Called LG customer service. They wanted to send a service guy to check it out for $125 plus parts on internet it I found the parts to cost $230 plus shipping plus labor... I may have to get another dryer from a different company. 1.5 years of usage from LG Dryer WOW
Originally posted on lg.com

No, I do not recommend this product

Great features

Raj D 10/17/2019

We bought the dryer about a month ago and we are happy. We are learning some of the high tech features.
Originally posted on lg.com

Yes, I recommend this product

Good product

nochnik 10/17/2019

I gave this product four stars just because I do not give five stars to anything. It is quiet enough has good choise options on selection menue. The lint screen is easy to remove and clean. Id say pretty roomy it is big enough for queen bed comforter. I really think it is a good buy.
Originally posted on lg.com

Yes, I recommend this product

tmanny 10/16/2019

Very nice and affordable and it works perfectly and very dependable
Originally posted on lg.com

Yes, I recommend this product